Desktop Support Engineer - Remote

BCT Resourcing; City Of London; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading IT recruitment firm is looking for a Desktop Support Engineer to work remotely. The role involves supporting and configuring Windows systems, troubleshooting issues, and providing excellent customer service. Candidates should have strong IT helpdesk experience and proficiency in Microsoft Office. Ideal for IT professionals with good communication skills seeking to advance their careers.

Qualifications

• Experienced IT professional with strong customer service skills.
• Ability to support, configure, and deploy Windows systems.
• Proven troubleshooting skills for system and software issues.

Responsibilities

• Supporting, configuring and deploying Windows 7/10.
• Supporting Microsoft Office 2013.
• Identifying potential problems and opportunities for new solutions.

Skills

Very good English communication skills

Great customer service skills

1st, 2nd & 3rd line IT helpdesk support

Strong knowledge of Microsoft Office suite

Self-motivated, well organized

Good IP networking skills

Troubleshoot, diagnose and resolve Windows issues

Printer setup, management and driver configurations

Job description

Position

Desktop Support Engineer

Location

Remote

Salary

£30,000 depends on the experience

Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office.

Responsibilities

• Supporting, configuring and deploying Windows 7/10
• Supporting Microsoft Office 2013
• Proactively working to improve internal processes
• Pro-actively identifying potential problems and issues on customer sites
• Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

• Very good English communication skills.
• Great customer service skills.
• 1st, 2nd & 3rd line IT helpdesk support.
• Strong knowledge of the Microsoft Office suite.
• Self-motivated, well organised.
• Good IP networking skills.
• Troubleshoot, diagnose and resolve Windows system and software related issues.
• Printer setup, management and driver configurations.

This is a job for an experienced IT professional with great customer service skills. If you are looking to get into IT this is not the job for you.