Desktop Support Engineer - Luton Airport

ESP; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT support company is seeking a Desktop Support Engineer for a 12-month fixed-term contract at Luton Airport. You'll be responsible for resolving hardware and software issues, supporting end users with Windows OS, and managing device lifecycles. Ideal candidates will have over 2 years of IT support experience and a customer service mindset. Enjoy benefits like 20 PTO days, pension, and career development support.

Benefits

20 PTO days + holidays

Pension & life assurance

Perkbox discounts

Career development support

Qualifications

• 2+ years of IT support experience required.
• Must have strong knowledge of Windows OS and Office 365.
• Ability to lift equipment and perform hands-on tasks.

Responsibilities

• Provide on-site support for Windows OS and MS Office 365.
• Troubleshoot hardware/software issues and manage tickets.
• Ensure compliance with security policies and antivirus.

Skills

IT support experience

Windows OS knowledge

Office 365 knowledge

Active Directory knowledge

Networking troubleshooting

Customer service mindset

Job description

Desktop Support Engineer

ESP Global Services | Luton Airport | Mon–Fri, 8am–6pm

We are looking for an FTC 12‑month Desktop Support Engineer in Luton Airport.

About the Job

Working as a Desktop Support Engineer, you’ll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you’ll handle it all—troubleshooting, installations, updates, imaging, and more.

What You’ll Do

• Provide on‑site support for Windows OS, MS Office 365, printers, and mobile devices.
• Troubleshoot hardware/software issues and manage tickets to resolution.
• Handle imaging, deployments, device lifecycle (refresh/retrieval), and break/fix tasks.
• Ensure compliance with security policies and antivirus tools.
• Occasionally support events, execs, or data center tasks (smart hands).

What You Bring

• 2 + years of IT support experience.
• Strong knowledge of Windows OS, Office 365, Active Directory.
• Basic networking and wireless troubleshooting skills.
• Great communication and customer service mindset.
• Physically able to lift equipment and perform hands‑on tasks.
• Open to work for 12 months as an FTC.

Why Join ESP?

• Growth: Unlimited learning via our Percipio platform and training programs.
• Culture: Inclusive, diverse, and people‑first.
• Impact: Be a visible, valued part of end‑user support.

Perks & Benefits

• 20 PTO days + holidays.
• Pension & life assurance.
• Perkbox discounts.
• Career development support.

About ESP

ESP Global Services delivers 24/7 IT support across 200+ clients worldwide, with a focus on fast‑paced industries like aviation. We're ISO‑accredited, ITIL‑aligned, and customer‑obsessed. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity employer.