Desktop Support Engineer – Hybrid, Fast-Paced IT

ITV Consumer Limited 2024; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading media and broadcasting company in the UK is seeking a self-starter for a technical support role within Workplace Technology. Responsibilities include resolving incidents, collaborating with teams, and contributing to the technology strategy. The ideal candidate will have strong problem-solving skills, a background in user hardware, and a passion for technology. The role offers opportunities for personal growth, flexible working options, and other benefits.

Benefits

Flexible working options

Generous holiday allowance

Annual bonus opportunity

Competitive pension contribution

Wellbeing and volunteering days

Qualifications

• In-depth expertise in user hardware including Apple Devices and Windows PCs.
• Hands-on experience in a corporate platform and application delivery.
• Experience of IT operations support in media, broadcast or TV production.

Responsibilities

• Take ownership of issues and provide regular updates to customers.
• Drive to maximize issue resolution at first contact.
• Collaborate with technical support teams for incident resolution.
• Create documentation on problem resolution.

Skills

Problem solving expertise with Apple Devices

Good understanding of structured cabling

Hands-on experience with Citrix and Google Workspace

Certified Diagnostic Engineer

Experience with ITSM toolsets like ServiceNow

User experience focused

Excellent organisational skills

Tools

ServiceNow

Citrix client

Google Workspace applications

Job description

A leading media and broadcasting company in the UK is seeking a self-starter for a technical support role within Workplace Technology. Responsibilities include resolving incidents, collaborating with teams, and contributing to the technology strategy. The ideal candidate will have strong problem-solving skills, a background in user hardware, and a passion for technology. The role offers opportunities for personal growth, flexible working options, and other benefits.