Desktop Support Engineer - Edinburgh

DXC Technology; Cowbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology services company is looking for a Desktop Support Engineer based in Cowbridge. This full-time role involves configuration, deployment, and troubleshooting of desktop environments. Candidates should have strong experience with Microsoft Windows, good communication skills, and be eligible for SC Security Clearance. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Competitive compensation

Pension scheme

Private health insurance

Gym membership

Discounts on technology and travel

Qualifications

• Proven experience in a Deskside Support role.
• In-depth troubleshooting skills.
• Ability to communicate solutions clearly.

Responsibilities

• Build, configure, and deploy desktop/laptop/VDI setups.
• Install and deploy software to users.
• Investigate and pass issues to 3rd line support.
• Provide hardware installation and upgrades.

Skills

Microsoft Windows 7 and 10

Microsoft Office 2010 onwards

Software and hardware troubleshooting

Microsoft SCCM

Good verbal communication

Good written communication

Time management

Teamwork and independence

Education

Microsoft Windows 7/10 certification

Tools

SCCM

Active Directory

McAfee EPO

Job description

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Edinburgh.

This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance.

Responsibilities:

• Desktop / Laptop / VDI build, configuration and deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In depth investigation into issues to pass back to 3rd line support
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smartphone support (Andriod & iOS)
• VIP support
• Service Desk cover as required
• Assisting with customer projects

What we're looking for:

• Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration
• Support Microsoft Office 2010 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / Application deployment Good verbal communication: ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management / organisational skills
• Work well as part of a team or independently

Desirable skills / qualifications:

• Microsoft Windows 7/10 training and certification
• Legacy O/S
• Active Directory management
• Understanding of SCCM
• Exposure to Win11
• Exposure to Entra, Azure and ZScaler
• Understanding of McAfee EPO

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
  

Still reading? We’d love to hear from you — apply today.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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