Desktop Support Engineer, 1st Line, IT Support Engineer

Experis; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading technology company in Manchester is seeking a proactive Desktop Support Engineer to provide on-site IT support across customer locations. The ideal candidate will possess a CompTIA A+ certification, a full UK driving license, and strong communication skills. This position offers opportunities for professional development in a dynamic team environment.

Benefits

Opportunities for professional development

Exposure to diverse technologies

Supportive team environment

Qualifications

• Full UK driving licence is essential for site travel.
• Ability to obtain Government and/or Police Security Clearance is mandatory.
• Experience with technical documentation and mentoring is a plus.

Responsibilities

• Provide on-site IT hardware and software support.
• Diagnose, repair, and maintain IT hardware including PCs and printers.
• Resolve operating system and application incidents.
• Participate in 24/7 on-call rota and perform overtime when required.

Skills

Customer-oriented

Strong communication skills

Self-motivated

Interpersonal skills

Education

CompTIA A+ certification or equivalent experience

Tools

ITSM tools

OS admin tools

Job description

Job Title: Desktop Support Engineer

Location: One site WA5 is postcode

Employment Type: Full-Time

Salary up to £26k + Benefits

Role Purpose

We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands‑on, fast‑paced environment and enjoy solving technical challenges, we’d love to hear from you.

Key Responsibilities

Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.

Support basic server, AV, telephony, and network‑related tasks as required.

Resolve operating system and application incidents in line with customer and manufacturer procedures.

Execute IMAC (Install, Move, Add, Change) projects to customer specifications.

Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.

Manage part movements (RMA generation and returns) efficiently.

Meet or exceed defined KPIs and SLA targets.

Ensure compliance with site‑specific Fire, Security, and Health & Safety regulations.

Accurately log all incidents and resolutions using the appropriate ITSM tools.

Stay up to date with new technologies and maintain relevant certifications.

Participate in 24 / 7 on‑call rota (where applicable) and perform overtime when required.

Mentor junior engineers and contribute to team development.

Maintain company assets and ensure technical documentation is current.

Adhere to all company and customer policies and procedures.

Skills & Experience

Professional, presentable, and customer‑oriented.

Full UK driving licence (essential for site travel).

Strong interpersonal and communication skills.

Ability to obtain Government and / or Police Security Clearance (mandatory).

Self‑motivated with excellent organisational skills.

CompTIA A+ certification or equivalent experience.

Proficient in OS admin tools, application support, and telephony.

Comfortable working at height and performing manual handling tasks.

Experience with technical documentation and mentoring is a plus.

Why Join Us?

Work with a supportive and skilled team across diverse client environments.

Gain exposure to a wide range of technologies and industries.

Opportunities for professional development and certification.

Be part of a company that values innovation, reliability, and customer satisfaction.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas