Desktop Support Engineer

La Fosse Associates; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Desktop Support Analyst to provide dedicated 2nd line IT support on-site in Northampton. The role includes troubleshooting hardware/software issues and maintaining IT systems in a business-critical environment. Candidates should have strong backgrounds in Microsoft Windows and Office 365, along with excellent communication and customer service skills. The contract is inside IR35 with a rate of £150 per day.

Qualifications

• Strong background in Microsoft Windows and Office 365 environments.
• Proven experience supporting end-user hardware and software.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide 2nd line technical support for desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware/software incidents within agreed SLAs.
• Build, configure, and maintain end-user devices and IT assets.

Skills

Microsoft Windows

Office 365

Troubleshooting

Customer service

ITIL processes

Tools

ServiceNow

JIRA

Assyst

Job description

Role: Desktop Support Analyst (Inside IR35 – £150/day, 5 days on-site, Northampton)

Overview: Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization.

Key Responsibilities

• Provide 2nd line technical support for desktops, laptops, and mobile devices.

• Troubleshoot and resolve hardware/software incidents within agreed SLAs.

• Use ITSM tools (e.g. ServiceNow, JIRA, Assyst) to log and manage tickets.

• Build, configure, and maintain end-user devices and IT assets.

• Support meeting room technology and office IT equipment.

• Escalate complex issues and collaborate with Service Delivery teams.

• Maintain accurate service documentation and contribute to knowledge base updates.

Skills & Experience

• Strong background in Microsoft Windows and Office 365 environments.

• Proven experience supporting end-user hardware and software.

• Familiarity with remote admin tools and ITSM systems.

• Excellent troubleshooting, communication, and customer service skills.

• Knowledge of ITIL processes (certification desirable).

Location

Northampton (5 days on-site)

Contract

Inside IR35 – £150 per day