Desktop Support Engineer

Deerfoot Recruitment Solutions Limited; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading tech recruitment agency in the UK is seeking a Desktop Support Engineer based in Barrow-In-Furness. This role involves managing end-user devices, coordinating IMAC activities, and providing excellent customer support. Candidates should have prior IT support experience, knowledge of desktop environments, and strong troubleshooting skills. The role also offers salary up to £30,000 plus benefits.

Benefits

Referral reward program

Donations to The Born Free Foundation

Sustainability initiatives with Ecologi

Qualifications

• Previous experience in IT support or technical field service.
• Knowledge of Windows 7-10, application installs, and ticketing systems.
• Understanding of networking and server fundamentals.

Responsibilities

• Build, rebuild, provision, and configure end-user devices.
• Manage deliveries and maintain accurate stock records.
• Coordinate and complete IMAC activities efficiently.
• Provide courteous service and ensure timely support.
• Collaborate with other support teams for seamless operations.

Skills

IT support experience

Knowledge of desktop environments

Troubleshooting skills

Customer service skills

Tools

ServiceNow

Job description

Overview

Desktop Support Engineer — Location: Barrow-In-Furness (Fully onsite) Clearance: Must be a sole UK national with the ability to obtain SC Clearance Salary: Up to 30k per annum + benefits

Are you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you are an experienced IT engineer or someone looking to transition into tech with some practical IT know-how, this role gives you the platform to grow and make a real impact.

What you\'ll be doing

• Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications.
• Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal.
• Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs.
• Customer Interaction: Provide a professional, courteous service - ensuring users receive timely, high-quality support.
• Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service.

What you\'ll bring

• Previous experience in IT support or technical field service (hardware/software).
• Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow).
• Understanding of networking and server fundamentals.
• Excellent organisation, troubleshooting, and customer service skills.
• A full, clean UK driving licence.
• Must be a sole UK national and able to obtain SC Clearance.
• Flexible, methodical, and a strong team player.
• Desirable: Experience with stock management tools, IMAC processes, or working within secure environments.

If you\'ve held any of these roles or used these technologies/skills, this role could be a great fit: Desktop Support Engineer, Field Service Engineer, IT Technician, Hardware Engineer, IT Support Analyst, IMAC Engineer, IT Field Engineer, Service Desk Technician, IT Hardware Support, Windows Support Engineer.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn\'t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.