Desktop Support Analyst - Windows 10/11 & End-User Tech

MUFG; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global financial organization in Greater London seeks an experienced Desktop Support Analyst to provide first-and-second-line support primarily in Windows 10 and 11 environments. The role demands strong troubleshooting skills and a passion for delivering high-quality user experiences. The ideal candidate will manage service requests efficiently, ensuring user satisfaction while contributing to continuous improvement in IT services.

Qualifications

• Minimum 2 years in a Desktop Support role.
• Proven experience troubleshooting Windows environments.
• Ability to manage multiple service requests.

Responsibilities

• Provide first-and-second-line support to end users.
• Perform desk-side visits for complex issues.
• Log and track incidents using service management platforms.

Skills

Windows 10

Windows 11

Customer service

Troubleshooting

Mobile device management

ITIL processes

Job description

A global financial organization in Greater London seeks an experienced Desktop Support Analyst to provide first-and-second-line support primarily in Windows 10 and 11 environments. The role demands strong troubleshooting skills and a passion for delivering high-quality user experiences. The ideal candidate will manage service requests efficiently, ensuring user satisfaction while contributing to continuous improvement in IT services.