Desktop Services Engineer

IG KnowHow; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private medical cover for you and your

Life insurance

Gym membership contribution

25 days holiday + birthday + voluntary

LinkedIn Learning access

Global onboarding program

Job summary

IG Group is seeking a Desktop Services Engineer to join the London-based Desktop Services Team. You’ll provide on-site and remote user support, manage incidents in ServiceNow, and maintain core desktop technologies including AD, Entra ID, and endpoint management.

You’ll work with global teams and vendors to ensure high-quality service and efficiency. The role emphasizes strong customer service, problem solving, and collaboration with trading and corporate users.

Qualifications

• Hands-on Active Directory administration experience.
• Experience supporting Windows and MacOS in medium to large organisations.
• Strong knowledge of desktop hardware, operating systems and end-user software.
• Experience supporting Microsoft 365 environment.
• Experience supporting collaboration and audiovisual tools such as Microsoft Teams.
• Familiarity with endpoint management tools (SCCM, Intune, Jamf or equivalent).
• Experience with IT service management platforms such as ServiceNow.
• Excellent communication skills and customer service mindset.
• Ability to prioritise workload, work under pressure and meet deadlines.
• Desirable: experience supporting a mobile workforce in secure enterprise environments.
• Exposure to supporting senior stakeholders or trading floor environments.
• Experience with endpoint security, VPN, or remote access technologies such as Zscaler.
• Experience supporting Microsoft Teams Rooms and related hardware.
• Relevant certifications and a strong interest in technology.

Responsibilities

• Provide on-site desktop support in the London office and remote support to users in other locations.
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools.
• Troubleshoot end-user issues and aim to resolve them at first contact where possible.
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades.
• Administer and support core desktop technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools.
• Assist with workstation testing, rollouts, AV systems, and meeting room technology.
• Work with global support and escalation teams to resolve complex issues.
• Maintain relationships with hardware and software vendors, including local procurement and asset management.
• Identify opportunities for service improvements, automation, and increased efficiency.
• Support business-critical users, including trading floor and senior stakeholders, when required.

Skills

Active Directory

Windows & macOS

Desktop hardware

Microsoft 365

Teams & AV tools

Endpoint management

ServiceNow

Customer service

prioritisation

Security & VPN

Teams Rooms

Job description

Job Title Desktop Services Engineer Job Description About IG Group IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team The Desktop Services Team is responsible for delivering a reliable, secure, and high-quality end-user computing experience across the business. Based in London, the team provides both hands-on local support and remote support to colleagues across multiple locations, working closely with global IT teams and third-party partners. We support a diverse technology estate covering Windows and macOS devices, collaboration and audiovisual services, identity and endpoint management platforms, and a range of business-critical applications. The team plays a key role in enabling productivity, supporting trading and corporate users, and continuously improving how IT services are delivered.

Your role in the Team’s Success As a Desktop Services Engineer, you are a frontline ambassador for IT, ensuring colleagues receive timely, high-quality support and that issues are resolved efficiently and professionally. You’ll be trusted to take ownership of incidents and requests, advocate for the end user, and work collaboratively with escalation teams to restore service quickly. Beyond day-to-day support, you’ll contribute to improving processes, tools, and standards across the desktop environment. Your technical knowledge, problem-solving skills, and proactive mindset will directly influence service quality, user satisfaction, and operational efficiency.

What you’ll do

• Provide on‑site desktop support in the London office and remote support to users in other locations
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
• Troubleshoot end‑user issues and aim to resolve them at first contact, where possible
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades
• Administer and support core desktop technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools
• Assist with workstation testing, rollouts, audio‑visual systems, and meeting room technology
• Work with global support and escalation teams to resolve complex issues
• Maintain relationships with hardware and software vendors, including local procurement and asset management
• Identify opportunities for service improvements, automation, and increased efficiency
• Support business‑critical users, including trading floor and senior stakeholders, when required

What you’ll need for this role

• Hands‑on Active Directory administration experience
• Experience supporting Windows and MacOS environments within a medium to large organisation
• Strong knowledge of desktop hardware, operating systems, and end‑user software
• Experience supporting users in a Microsoft 365 environment.
• Experience supporting collaboration and audiovisual tools such as Microsoft Teams
• Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent)
• Experience working with IT service management platforms such as ServiceNow
• Excellent communication skills and a strong customer service mindset
• Ability to prioritise workload, work under pressure, and meet tight deadlines
• Desirable Experience supporting a mobile workforce in a secure enterprise environment
• Exposure to supporting senior stakeholders or trading floor environments
• Experience with endpoint security, VPN, or remote access technologies such as Zscaler.
• Experience supporting Microsoft Teams Rooms and relevant hardware.
• Relevant certifications and a strong interest in technology

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

• Your growth fuels our success!
• Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression.
• Expand your network through committees, sports and social clubs.
• Enjoy extra time off for volunteering and community work.
• Competitive salary
• Flexible Benefits Package on top of your salary (12%)
• Private medical cover for you and your family
• Life insurance
• Contribution to gym memberships
• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days.
• Unlimited access to the LinkedIn Learning Platform
• A comprehensive global and local onboarding process
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
• Option to participate and create ESG initiatives based on IG Brighter Future Fund