Desktop Product Owner

wpp; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

WPP is seeking an experienced Desktop Product Owner to lead the evolution of our global endpoint services. You will own the vision, roadmap and improvements for desktop and device management across PC, Mac, mobile and VDI, balancing user experience, security and operational excellence.

You will collaborate with Cyber Security and partners to ensure device security baselines, patch compliance and service outcomes, while governing third‑party delivery and maintaining SLAs across the landscape.

Qualifications

• Experience owning endpoint management products/services.
• Experience with vendor governance and SLAs.
• Demonstrable product ownership for the relevant technology.
• Governing third‑party / managed‑service delivery against SLAs.
• Relevant certifications and/or degree, or equivalent experience.

Responsibilities

• Own the roadmap, backlog and standards for PC, Mac, mobile and VDI management.
• Drive modern management, zero‑touch provisioning and patch compliance.
• Govern Kyndryl device operations and approve configuration change.
• Own device security baselines in partnership with Cyber Security.
• Manage platform health, compliance and reporting.
• Prioritise demand and continuous improvement.
• Define the service outcomes, standards and SLAs that Kyndryl and other partners deliver against.
• Govern Kyndryl performance, manage demand and escalations, and retain WPP accountability for the service.
• Own the service roadmap and approve partner‑delivered change before it reaches production.

Skills

Endpoint ownership

Intune knowledge

VDI knowledge

Device security

SLA governance

Backlog management

Stakeholder mgmt

Third-party SLAs

Certifications

Education

Relevant certifications or degree

Job description

Why we’re hiring:

Enterprise Technology is looking for an experienced Desktop Product Owner to lead the evolution of our global endpoint services. Responsible for the vision, roadmap and continuous improvement of desktop and device management capabilities, you’ll balance user experience, security and operational excellence while overseeing delivery through strategic partners. This is a high‑impact role for someone who combines strong endpoint management expertise with product ownership, stakeholder engagement and vendor governance experience.

What you’ll be doing:

• Own the roadmap, backlog and standards for PC, Mac, mobile and VDI management.
• Drive modern management, zero‑touch provisioning and patch compliance.
• Govern Kyndryl device operations and approve configuration change.
• Own device security baselines in partnership with Cyber Security.
• Manage platform health, compliance and reporting.
• Prioritise demand and continuous improvement.
• Define the service outcomes, standards and SLAs that Kyndryl and other partners deliver against.
• Govern Kyndryl performance, manage demand and escalations, and retain WPP accountability for the service.
• Own the service roadmap and approve partner‑delivered change before it reaches production.

What you’ll need:

Skill Requirements

• Product/service ownership for endpoint management.
• Intune, Iru, Autopilot and VDI knowledge.
• Device security and compliance.
• Vendor governance and SLA management.
• Backlog and stakeholder management.
• Demonstrable product or service ownership experience for the relevant technology.
• Experience governing third‑party / managed‑service delivery against SLAs.
• Relevant certifications and/or degree, or equivalent experience.

Behaviours

• Owns the product/service vision, roadmap and prioritised backlog.
• Balances user experience, security, cost and operational stability in every decision.
• Holds delivery partners to account against agreed outcomes and SLAs.
• Communicates clearly with both technical and non‑technical stakeholders.
• Uses data and user feedback to drive continuous improvement.

Who you are:

You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open‑minded: to new ideas, new partnerships, new ways of working.

You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

• Passionate, inspired people - We aim to create a culture in which people can do extraordinary work.
• Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
• Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI‑Hybrid

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For more information, visit WPP.com.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their caree