Desktop Engineer

Capita plc; Mansfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading outsourcing company is seeking a Desktop Engineer based in Mansfield to support and resolve End User hardware issues. This role requires a full UK driving licence and involves occasional travel to other sites. Candidates will need to demonstrate strong analytical and problem-solving skills in a customer-focused environment, as well as a solid understanding of IT hardware, including desktops, laptops, and printers. The position offers competitive benefits, including holiday and pension schemes.

Benefits

23 days’ holiday

Company-matched pension

Paid volunteering day

Access to Employee Network Groups

Learning Academy opportunities

Qualifications

• Experience with mail-room, printing, and scanning technologies.
• In-depth knowledge of End-User IT hardware including Desktop, Laptop, and Printers.
• Full UK driving licence required.

Responsibilities

• Diagnose and repair End-user IT hardware at client locations.
• Provide installation and configuration of End-user devices.
• Maintain records of repairs and upgrades using Capita Service Management Toolsets.

Skills

Analytical thinking

Problem-solving

Customer service

Attention to detail

Driving skills

Job description

Desktop Engineer

Office based - Mansfield with occasional travel

Salary 30,000 - 32,000 pa

We're looking for a Desktop Engineer to join our team in Capita Intelligent Communications (CIC) on site at our Mansfield office.

This role will require occasional travel to our other sites to provide onsite support where required — hire car will be provided, and a full UK driving licence is required.

You’ll be responsible for supporting and resolving End User hardware issues within your designated region.

This is an expanding, challenging and demanding role, providing a front‑line interface between our high‑profile customers and Capita. Working to tight Service Level Agreements (SLAs) to ensure Capita achieves its contractual obligations and to meet the business units Key Performance Indicators (KPIs).

Security Clearance: successful candidates must have the ability to obtain and maintain Security Check (SC) clearance.

Diversity statement

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Role Level - B

Essential

• Industry knowledge: ideally hands‑on experience with equipment from mail‑room / printing / scanning technologies — interest in technology and a proven desire to learn.
• Must maintain in‑depth technical knowledge of End‑User IT hardware, including Desktop, Laptop, and Printers, as well as other IT peripherals.
• Confident in analysing hardware faults and using critical thinking skills to troubleshoot issues.
• Able to evidence problem‑solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving licence.

Additional

• Strong attention to detail when dealing with complex computer systems; must be meticulous and thorough in work.
• Ability to adapt and learn quickly.
• Customer‑focused and committed to providing excellent service to clients; strong collaboration and communication skills are essential.
• Strong customer‑facing skills.

What you’ll be doing

• Diagnose and repair End‑user IT hardware break‑fix at client locations.
• Provide installation and configuration of End‑user devices.
• Develop and maintain manufacturer accreditation to support End‑User devices in and out of manufacturer warranty.
• Manage boot stock spares suitable for the supported technology, ensuring used items are recorded and replenished in adequate timeframes.
• Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology. We’re a vital support service for our clients, enabling everyday interactions to run seamlessly.

Check out our website www.capita.com for more information

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company‑matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
• Volunteering for our charity partners or a cause of your choice — opportunity to take a paid day out of the office.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

#CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.