Deskside Technician

ECS Resource Group Ltd; Greater Lincolnshire; On-site; GBP 21,000 - 35,000; Full time

Job summary

ECS Resource Group Ltd is seeking a hands-on Deskside Technician to join a busy IT support team in Scunthorpe. You will provide second-line desktop hardware and software support and own incidents through to resolution.

The role emphasizes customer service, ITIL-based processes, and the ability to work across IT environments, with opportunities to grow and gain Microsoft 365 and Windows certifications.

Qualifications

• Experience in Deskside/desktop/IT support
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Experience in ITIL-based support environment
• Experience supporting Microsoft Windows and Microsoft 365 environments
• Ability to prioritise workload and manage multiple requests
• Professional, organized and customer-focused approach

Responsibilities

• Act as an escalation point for technical issues that cannot be resolved by the Service Desk team.
• Diagnose and resolve desktop, application, and user-related IT issues.
• Take end-to-end ownership of incidents and service requests through to successful resolution.
• Provide regular updates to users and maintain accurate ticket records.
• Build strong working relationships with end users and stakeholders.
• Investigate desktop-related issues to minimise business disruption.
• Escalate complex technical problems to specialist teams where required.
• Contribute to continuous service improvement and knowledge sharing across the team.

Skills

Deskside Support

Desktop Support

IT Support

Troubleshooting

Customer service

Education

ITIL Foundation

CompTIA A+

Microsoft Windows certifications

Microsoft 365 certifications

Tools

Microsoft Windows

Microsoft 365

Job description

Deskside Technician

Location: Scunthorpe
Salary: Up to 35,000 per annum
Hours: Full Time, 37.5 hours per week

We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands‑on technical support and acting as a key escalation point for complex IT issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution.

The Role

As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end‑user devices. Working closely with Service Desk and infrastructure teams, you will ensure technical issues are resolved efficiently while maintaining high levels of customer satisfaction.

Key Responsibilities

• Act as an escalation point for technical issues that cannot be resolved by the Service Desk team.
• Diagnose and resolve desktop, application, and user‑related IT issues.
• Take end‑to‑end ownership of incidents and service requests through to successful resolution.
• Provide regular updates to users and maintain accurate ticket records.
• Build strong working relationships with end users and stakeholders.
• Investigate desktop‑related issues to minimise business disruption.
• Escalate complex technical problems to specialist teams where required.
• Contribute to continuous service improvement and knowledge sharing across the team.

About You

To be successful in this role, you will have:

• Previous experience in a Deskside Support, Desktop Support or IT Support position.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Experience working within an ITIL‑based support environment.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• The ability to prioritise workloads and manage multiple support requests effectively.
• A professional, organised and customer‑focused approach.

Desirable Qualifications

• ITIL Foundation.
• CompTIA A+.
• Microsoft Windows and Microsoft 365 certifications.

What’s on Offer?

• Salary up to 35,000.
• Opportunity to work in a dynamic technical support environment.
• Exposure to a broad range of technologies and infrastructure.
• Training and development opportunities.
• Supportive team culture with opportunities for progression.