Deskside Technician

Stefanini; City Of London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A global tech consulting company is seeking a Field Services Bench Technician in London. In this role, you will provide crucial technical support while traveling to client sites. Your responsibilities include troubleshooting hardware issues for various IT devices and ensuring optimal performance in a Microsoft Windows environment. The ideal candidate has over 3 years of experience in IT support and excels at communication in a flexible work setting.

Benefits

Competitive salary

Absence Free Bonus

Health Cover

Company Car Allowance

Qualifications

• Minimum of 3 years of experience in an IT Support Role.
• Mastery of Windows 10 and 11, and MS Office 365.
• Proven skills for diagnosing hardware problems.

Responsibilities

• Travel to client sites across the UK on-demand.
• Diagnose and resolve hardware issues.
• Provide technical support in Microsoft Windows environments.

Skills

Technical Support

Troubleshooting

Active Directory

Communication Skills

Flexibility

Job description

Job Description

We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and meets our clients' needs. Your proactive attitude and technical expertise will help us maintain our reputation for outstanding service.

Key Responsibilities

• Travel to client sites across the UK on-demand, providing on-site support as required. The role requires flexibility and mobility to support client needs throughout the UK.
• Diagnose and resolve hardware issues related to PCs, laptops, printers, and other IT devices.
• Provide technical support in Microsoft Windows environments (may vary depending on client), ensuring optimal performance of client systems.
• Utilize remote administrative tools in the Microsoft Windows environments (may vary depending on client) to troubleshoot and resolve client issues efficiently.
• Conduct basic troubleshooting of LAN, wireless, and VPN technologies to provide effective solutions.
• Manage user accounts and access rights utilizing Active Directory and Exchange.
• Set up and maintain printers and multi-functional devices connected to client networks.
• Collaborate with team members and clients to identify and implement improvements in service delivery.
• Stay updated on modern technologies and best practices to enhance the quality of IT support provided.
• Maintain a positive, helpful attitude while managing workloads and stress effectively.

Job Requirements

• Minimum of 3 years of experience in an IT Support Role.
• Mastery of Windows 10 and 11, and MS Office 365.
• Proven skills in diagnosing hardware problems for PCs, laptops, and printers.
• Knowledge of remote administrative tools in the Windows 11 environment.
• Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
• Familiarity with Active Directory and Exchange.
• Experience with printers and multi-functional devices in a networked environment.
• A full driver's license and access to a personal vehicle for travel.
• Strong communication skills and a service-oriented mindset.
• Flexible and agile personality, with a willingness to learn and adapt to new technologies.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What do we offer

• Competitive salary
• AFB (Absence Free Bonus)
• Opportunities to gain experience and develop training programs
• Exposure to an international environment as part of a multicultural team spread across Europe.
• Permanent Health Cover
• Company Car Allowance

What's next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at [e-mail] for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

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