Deskside Team Lead

Long View Systems; Scotland; On-site; GBP 40,000 - 53,000; Full time

Job summary

A leading IT provider is seeking a Deskside Team Lead in the UK to guide a support team. Responsibilities include managing service delivery for clients, mentoring team members, and fostering a positive workplace culture. Candidates should have 4+ years of experience in technical support and demonstrate strong leadership and customer service skills. Competitive salary range is $52,900 - $69,431 plus variable earnings.

Benefits

Recognition programs

Career growth opportunities

Interesting work with latest technologies

Qualifications

• 4+ years of related experience.
• Ability to lead and mentor a deskside support team.
• Excellent communication skills with clients and stakeholders.
• Experience with ITSM and incident management best practices.

Responsibilities

• Lead team to deliver support for software and hardware queries.
• Ensure smooth onboarding and clarify expectations for team members.
• Communicate with clients regarding team availability and feedback.
• Promote positive communication and address team challenges.

Skills

Team leadership

Customer service

Technical support

Communication

Problem-solving

Tools

Microsoft 365

Windows

Linux

Mac OS

Citrix

Active Directory

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you a strong leader ready to guide a team, inspire excellence, and drive results? Are you passionate about end user experience and want to put your exceptional customer service skills to use?

We are looking for a client-focused and dynamic Deskside Team Lead for our Calgary branch to work at a client site! You will lead and mentor a team to deliver support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner.

A Day in the Life:

• Keep your team informed on company updates, wins, and strategic direction
• Act as the communication bridge between management, sales, clients, and your team
• Promote open, positive communication and address team challenges proactively
• Ensure smooth onboarding for new team members and clarify expectations
• Communicate with clients regarding team availability, feedback, and concerns
• Mentor and coach team members through career planning, training, and growth opportunities
• Provide guidance on technical issues and day‑to‑day challenges, fostering problem‑solving skills
• Lead by example in promoting company culture and organizing team‑building activities
• Oversee administrative tasks such as timesheets, billing accuracy, and vacation approvals
• Recognize achievements, deliver constructive feedback, and support performance reviews

What You Bring:

• 4+ years of related experience
• Lead and mentor a deskside support team, fostering collaboration and growth
• Act as the primary escalation point for technical and service issues
• Ensure adherence to ITSM and incident management best practices (ticket management, reporting, SLAs)
• Communicate effectively with clients and internal stakeholders on service updates and expectations
• Oversee onboarding, training, and career development for team members
• Monitor team performance, provide feedback, and recognize achievements
• Drive process improvements and ensure compliance with service quality standards
• Manage administrative tasks including timesheets, billing accuracy, and resource scheduling
• Promote a positive team culture and organize engagement activities
• Experience with the following:
  • Supporting a Microsoft environment in a deskside support role
  • Microsoft 365
  • Windows/Linux/Mac OS environments
  • Remote support
  • PC / printer hardware/VPN/Citrix
  • Active Directory
  • Supporting mobile devices

Why Work at Long View?

• Great people and culture
• Recognition programs
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies

$52,900 - $69,431 a year Expected Salary Range plus 10% variable earnings

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team‑driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company‑wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.