Deskside Support Engineer(Level 2 Support)

Cognizant; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider is looking for a Deskside Support Engineer in Farnborough, UK. Responsibilities include troubleshooting desktop issues, providing 1st/2nd line IT support, and ensuring seamless user experience with various operating systems. Ideal candidates will have strong skills in Windows, MAC, and printer management, along with a collaborative spirit. Offering a dynamic environment for career growth and development.

Qualifications

• Experience with Windows 7 & 10, MAC, and printer setups.
• Ability to troubleshoot multiple systems including network drives.
• Experience with ServiceNow and desktop support.

Responsibilities

• Configure, troubleshoot, and resolve customer desktop issues.
• Provide 1st/2nd line support for incidents and service requests.
• Maintain inventory and perform computer hardware builds.

Skills

Desktop operation and support

Installation, configuration, administration

Windows & MAC troubleshooting

Printer troubleshooting

O365 / Adobe / Skype / MS Teams

Job description

Cognizant is seeking Deskside Support Engineer(Level 2 Support) for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Responsibilities

• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
• Troubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
• To Provide 1st/2nd line, IT Technician will be working on Incidents\Request from ServiceNow, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc..
• Troubleshoot application issues
• Resolve users’ IT issues related to Desktops, Laptops, Windows / MAC operating systems, Printer setup, Resolve printer issues
• Work independently troubleshoot all support requests and follow escalation policies
• Responsible for computer hardware builds and maintaining inventory for computers ready deploy
• Provide support tall business users
• Establish and maintain a positive professional relationship with users and clients
• Participate in testing, documentation and implementation of assigned projects
• Additional duties as and when required

Essential Skills:

• Desktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts resolve technical problems with desktop computing equipment and software.
• Recommends and / or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software.
• Assesses functional needs determine specifications for purchases; Orders computer supplies.
• Windows 7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365 / Adobe / Skype / MS Teams troubleshooting

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers

You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.