Deskside Support Analyst

Picture More Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading London-based law firm is seeking a Deskside Support Analyst for a 12-month fixed-term contract. In this role, you will provide technical support, troubleshoot hardware and software issues, and contribute to a collaborative IT team. The ideal candidate should have a strong technical background, excellent communication skills, and a service-oriented mindset. This position offers a supportive work environment and the opportunity for professional growth.

Benefits

Salary negotiable

Central London location

Collaborative team environment

Qualifications

• Strong technical troubleshooting across Microsoft and remote access platforms.
• Confident communicator with a customer service mindset.
• Proven ability to manage multiple priorities and stay calm under pressure.

Responsibilities

• Act as a key point of contact for escalated IT incidents and requests.
• Troubleshoot and resolve hardware/software issues.
• Collaborate with internal teams and third-party providers.

Skills

Technical troubleshooting

Microsoft platforms

Customer service mindset

Ability to manage multiple priorities

Tools

Windows 11

Office 365

Citrix

ServiceNow

Job description

Do you thrive on solving tech issues and delivering outstanding user support?
Join a leading London-based law firm as a Deskside Support Analyst on a 12-month fixed-term contract. You’ll be part of a close-knit IT team supporting a high-performing professional services environment and ensuring seamless day-to-day technology operations.

What’s in it for you

• Salary negotiable (FTC – 12 months)
• Central London (Chancery Lane) location within easy reach of major transport links
• Collaborative Desktop team with opportunities to expand your technical exposure
• A supportive, inclusive culture that values your contribution and ideas

The role

You’ll act as a key point of contact for escalated IT incidents and requests, ensuring timely, high-quality technical support at users’ desks. Working within an ITIL framework, you’ll collaborate with both internal teams and third-party providers to maintain smooth IT operations.

Core technologies & responsibilities

• Troubleshoot and resolve hardware/software issues (Windows 11, Office 365, Surface devices, Citrix, Intune, ServiceNow)
• Imaging and deploying new hardware; managing joiners, movers, and leavers
• Supporting audio-visual setups and remote access tools
• Maintaining Active Directory, remote access systems, and user permissions
• Collaborating with the Service Desk and escalation teams to drive issue resolution

What you’ll bring

• Strong technical troubleshooting across Microsoft and remote access platforms
• Confident communicator with a customer service mindset
• Proven ability to manage multiple priorities and stay calm under pressure
• Keen interest in developing technologies and continuous improvement

If you’re proactive, service-oriented, and looking for your next step in IT support, this could be the ideal move.

Apply today to be considered for this 12-month FTC opportunity.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Deadline for submissions – Monday 10th November 2025