Deskside IT Support Engineer – 12-Month FTC, Central London

Picture More Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading London-based law firm is seeking a Deskside Support Analyst for a 12-month fixed-term contract. In this role, you will provide technical support, troubleshoot hardware and software issues, and contribute to a collaborative IT team. The ideal candidate should have a strong technical background, excellent communication skills, and a service-oriented mindset. This position offers a supportive work environment and the opportunity for professional growth.

Benefits

Salary negotiable

Central London location

Collaborative team environment

Qualifications

• Strong technical troubleshooting across Microsoft and remote access platforms.
• Confident communicator with a customer service mindset.
• Proven ability to manage multiple priorities and stay calm under pressure.

Responsibilities

• Act as a key point of contact for escalated IT incidents and requests.
• Troubleshoot and resolve hardware/software issues.
• Collaborate with internal teams and third-party providers.

Skills

Technical troubleshooting

Microsoft platforms

Customer service mindset

Ability to manage multiple priorities

Tools

Windows 11

Office 365

Citrix

ServiceNow

Job description

A leading London-based law firm is seeking a Deskside Support Analyst for a 12-month fixed-term contract. In this role, you will provide technical support, troubleshoot hardware and software issues, and contribute to a collaborative IT team. The ideal candidate should have a strong technical background, excellent communication skills, and a service-oriented mindset. This position offers a supportive work environment and the opportunity for professional growth.