Deskside Engineer

Randstad Technologies Recruitment; Essex; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Service Desk Analyst to provide VIP IT support in Chelmsford. This role involves mentoring junior staff and ensuring efficient service management for complex IT issues. Candidates should have extensive experience with Jira Service Desk and Windows Server environments. The position is onsite in Central London, five days a week.

Qualifications

• Experience working in a corporate IT environment.
• Ability to mentor junior staff and drive process improvements.

Responsibilities

• Provide expert-level IT support within the Service Desk team.
• Act as the main escalation point for complex IT issues.
• Ensure the Service Desk runs efficiently and meets service goals.

Skills

Extensive experience with Jira Service Desk

Prior experience of providing VIP IT Support to senior leaders

Deep knowledge of Windows Server environments

Experience in IT Service Desk support

Job description

Service Desk Analyst - VIP Support

35,00 to 40,000

Chelmsford - 5 days onsite

A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment.

The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals.

This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems.

The successful candidate should have the following skills

• Extensive experience with Jira Service Desk
• Prior experience of providing VIP IT Support to senior leaders
• Deep knowledge of Windows Server environments, including administration and troubleshooting.
• Experience in IT Service Desk support, adhering to defined processes and SLAs.

Central London 5 days a week onsite

If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.