Desk Sales Professional (Mid-Market)

BT Group; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Manager to manage a portfolio of 80 customers from a desk-based role. You will build strong relationships and drive customer satisfaction while achieving revenue targets. This role requires a consultative selling approach, where you will engage with clients, identify upsell opportunities, and collaborate with a sales team. With competitive benefits including a bonus system and training opportunities, this is an excellent opportunity to contribute to the future of telecoms in the UK.

Benefits

50% on target bonus

BT Pension scheme with 5% employee contribution

Equal family leave policy

Enhanced women's health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer's leave

Training and development opportunities

BT Shares Saving schemes

Qualifications

• Strong relationship management capabilities.
• Ability to drive customer satisfaction and sales.
• Consultative selling experience.

Responsibilities

• Own and deliver revenue targets as part of the sales team.
• Engage customers with outbound sales calls promoting products.
• Collaborate with field sales for opportunity wins.
• Maintain accurate sales forecasts and KPIs.
• Manage customer churn risks proactively.
• Identify and secure new customer opportunities.
• Utilize a multi-channel sales strategy to grow business.
• Close deals independently while involving specialists.

Skills

Relationship-driven

Customer-centric

Consultative

Influential

Results-focused

Job description

Reporting to the Mid-Market Desk Sales Manager, you’ll manage a portfolio of around 80 customers from a desk-based role. You’ll build strong relationships, keep customers happy, and identify simple upsell and cross-sell opportunities, while managing accounts worth several million pounds in revenue.

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Responsibilities

• Own and deliver revenue targets, solo or as part of a high-energy virtual sales team
• Get on the front foot with outbound sales – regular customer calls and promoting BT products and services
• Team up with field sales and specialist experts to win opportunities across BT's core product lines
• Keep forecasts and KPIs accurate and up to date for leadership teams
• Spot and manage churn risks before they become problems
• Find and win new customer opportunities
• Grow the business using a smart, multi-channel sales approach
• Close your own deals, bringing in specialists when needed to meet customer needs
• Be the desk-based go-to for customers and partners, building strong, long-term relationships

The skills you’ll need

• Relationship-driven
• Customer-centric
• Consultative
• Influential
• Results-focused

Here are some of the great benefits we offer

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.