Desk-based Commercial Claims Adjuster/Handler

Hispanic Alliance for Career Enhancement; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management firm in the UK is seeking a Desk-Based Commercial Claims Adjuster/Handler to manage commercial property claims using innovative technology. The role offers a supportive work environment, access to advanced training programs, and a competitive salary. Ideal candidates will have experience in claims handling and a passion for exceptional customer service. Flexible working options are available to ensure work-life balance.

Benefits

Competitive salary

25 days holiday plus bank holidays

Flexible working options

Private healthcare plan

Employee assistance programme

Qualifications

• Experience handling commercial property claims from start to finish.
• Previous field experience as a commercial loss adjuster is advantageous.
• Willingness to develop professional and technical skills.

Responsibilities

• Manage commercial property claims and ensure effective communication.
• Conduct virtual inspections and interviews using technology.
• Oversee all aspects of claims from cost control to settlement.

Skills

Commercial Claims Expertise

Field Experience Advantage

Technical Knowledge Commitment

Professional Development

Business Interruption Understanding

Adaptability

Self-Motivation

Customer Service Excellence

Communication & Negotiation

Attention to Detail

Education

ACII and/or ACILA qualifications

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Desk-based Commercial Claims Adjuster/Handler

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Drive innovation and customer satisfaction as a Desk-Based Commercial Property Claims Adjuster/Handler, managing claims with cutting-edge technology and expert precision.

This is a unique opportunity to join a forward-thinking team as a Desk-Based Commercial Claims Adjuster/Claims Handler, where innovation meets technical excellence. Working alongside the Commercial focal-point team in Leeds, you’ll handle commercial property claims from start to finish, and where required using cutting-edge smartphone video technology to conduct virtual site inspections and customer interviews. Your early decisions on liability and contractor appointments will help drive claims forward efficiently and effectively.

In this fast-paced, desk-based environment, you’ll be the central point of contact for all parties involved in the claim—customers, clients, brokers, and suppliers—ensuring seamless communication and project management. You’ll oversee every aspect of the claim, from cost control to final settlement, all while maintaining the highest standards of technical quality and customer satisfaction.

The ideal candidate will bring some field experience as a commercial property loss adjuster or significant desk-based claims handling expertise. You’ll be confident with technology, adaptable to change, and passionate about delivering exceptional service. With a grasp of business interruption claims and a commitment to professional development, you’ll thrive in this modern, customer-focused setting.

In return, you’ll be supported with the tools and flexibility needed to succeed, including hybrid working options and access to innovative systems. If you’re driven, detail-oriented, and ready to make a real impact in claims handling, this role offers a rewarding and progressive career path.

The skills you will have when you apply:

• Commercial Claims Expertise – Experienced in handling commercial property claims from start to finish.
• Field Experience Advantage –Previous experience working in the field as a commercial loss adjuster would be a distinct advantage.
• Technical Knowledge Commitment – Willingness to gain and apply the professional and technical skills required for the role.
• Professional Development – Ideally holds or is working towards ACII and/or ACILA qualifications.
• Business Interruption Understanding – A grasp of BI (Business Interruption) claims and their complexities.
• Adaptability – Flexible and responsive during surge periods or changing circumstances.
• Self-Motivation – Able to work independently with minimal supervision and take initiative.
• Customer Service Excellence – Demonstrates strong ethics and a drive to deliver outstanding customer satisfaction.
• Communication & Negotiation – Effective verbal and written communication skills, including report writing and negotiation.
• Attention to Detail – Confident and accurate in data entry and documentation.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.