Designate Store Manager

Holland & Barrett; Grove; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading health and wellness retailer in the UK is seeking a Designate Store Manager to oversee multiple stores. You will be responsible for driving customer service excellence, leading store teams to meet sales targets, and ensuring compliance with health and safety. Ideal candidates will have retail management experience, strong communication skills, and a passion for wellness products. This role offers competitive compensation and benefits including a generous colleague discount.

Benefits

25% colleague discount

28 days annual leave pro rata

Qualifications

• Previous retail management experience is essential.
• Excellent communication skills required.
• Must handle challenging situations in a fast-paced environment.

Responsibilities

• Drive customer service and brand representation.
• Lead teams to achieve sales targets.
• Ensure compliance with health and safety regulations.

Skills

Communication and people management

Ability to work under pressure

Sales analysis

Passion for products

Agility and flexibility

Job description

Overview

Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As our Designate Store Manager, you'll be an excellent leader and brand ambassador for Holland & Barrett. You'll be based at a designated location but will support a variety of stores across the region. Supported by your Regional Manager, you will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our "Qualified to Advise" and "Healthy Expert" qualifications which are accredited by our awarding body to Level 2 and Level 3. This role presents an excellent opportunity to become part of our team, benefit from our structured onboarding programme, and showcase your potential to lead one of our stores in the near future.

Responsibilities

• Drive world class customer service and brand representation across designated stores.
• Support a variety of stores across the region, under the guidance of the Regional Manager.
• Lead store teams to achieve financial performance and sales targets.
• Maintain stock accuracy and oversee store promotional plans.
• Ensure full compliance with health and safety requirements.
• Participate in the training programme including the Qualified to Advise and Healthy Expert qualifications (Level 2 and Level 3).

Qualifications

• Previous retail management experience
• Excellent communication and people management skills
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• The ability to understand and analyse sales figures daily to enable the store to trade within company parameters and goals
• Passion and enthusiasm for our products
• The ability to complete regular computer-based training to ensure exceptional product knowledge
• The ability to be agile and flexible to multi-task and achieve the best results

About Us / Values

We are passionate about helping every colleague thrive across all dimensions of wellbeing, and we are committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique experiences, backgrounds, identities, and cultures - I am me, we are H&B.

Company & Benefits

At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

Salary: Up to £29,200 per annum DOE, 25% colleague discount, 28 days annual leave pro rata