Designate General Manager

Lounge Underwear Ltd.; High Wycombe; On-site; GBP 150,000 - 200,000; Full time

Job summary

A UK-based hospitality group is seeking a Designate General Manager for their High Wycombe location. You will lead your team to ensure excellent service and operational standards in a vibrant environment. The ideal candidate will have experience in a similar role, focusing on team training, KPI management, and customer satisfaction. Attractive benefits include bonuses, discounts, and opportunities for career advancement.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Staff party and competitions

Company pension scheme

Long service awards

Pay control with Wagestream

Emotional and practical support

Career progression opportunities

Tips shared across the team

Christmas and Boxing Day off

Qualifications

• Proven experience as a General Manager, Assistant Manager, or similar role in the hospitality industry.
• Experience managing bar environments with food and drink preparation.
• Ability to manage through KPIs and adhere to budget.

Responsibilities

• Lead and manage the team to deliver great customer experiences.
• Ensure operational standards are met across shifts.
• Recruit and train front of house teams.

Skills

Leadership

Customer service

KPI management

Training and recruitment

Experience in bar/restaurant

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super‑brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You’ll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You’ll be making sure every customer leaves happy. Which they tend to do. Thanks to your super‑brilliant management, please note, this is a Designate General Manager position, mainly supporting at our Merletto Lounge in High Wycombe.

Qualifications and Responsibilities

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked‑about staff party in hospitality – Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!