Designate Centre Manager

RemoteWorker UK; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a leading automotive service company as a Designate Centre Manager, where you will inspire and lead teams to achieve excellence in customer service and operational performance. This role offers a dynamic environment with opportunities for growth and development. You will be pivotal in ensuring compliance with health and safety standards while driving a culture of high performance and customer satisfaction. With a focus on teamwork and motivation, you will help shape the future of the business and enhance the customer journey. If you are passionate about leading teams and driving business success, this is the perfect opportunity for you.

Benefits

Average uncapped bonus of £10,800

5 days a week

Refer a friend scheme

Structured 12 week induction

5.6 weeks’ annual leave

Discounts on garage bills and Halfords products

Financial planning support via Wagestream

GP Access, 24/7

Share save scheme with discount

Health Cash Plan

Qualifications

• Strong leadership and team management skills in the automotive industry.
• Experience in delivering high customer satisfaction and managing P&L.

Responsibilities

• Lead and motivate in-centre teams to achieve business goals.
• Ensure high levels of customer satisfaction and service excellence.
• Manage financial performance, including P&L responsibilities.

Skills

Leadership Skills

Customer Satisfaction

Team Management

Financial Acumen

Health and Safety Compliance

Communication Skills

Time Management

IT Proficiency

Driving Licence

Job description

Brilliant at leading a team? Join the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

A newly created role within our Autocentre business, our Designate centre managers will be a vital support to our management team. As a Designate centre manager, you will be supporting local centres within the area within a reasonable travel time and leading the in-centre teams with support, encouragement, and motivation. No two days are the same so you will need to be open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the everchanging environment that adapts to meet our customers’ needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises.

Our customers are at the heart of everything we do, you will be there to support and engage the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centre's reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand, whilst delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don’t delay, apply today!

Key Responsibilities:

1. Lead and motivate in-centre teams to achieve business goals.
2. Ensure high levels of customer satisfaction and service excellence.
3. Drive a culture of compliance with health and safety standards.
4. Manage financial performance, including P&L responsibilities.
5. Provide coaching and development to team members.

Benefits Include:

• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.
• Structured 12 week induction into our business
• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and Experience:

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training.
• Strong financial acumen with experience of managing P&L and optimizing profit
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.