Design Quality Engineer

DeepCamp; Greater London; Hybrid; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Private medical & dental cover

24/7 mental health support

Wellbeing stipend £100/month

Home office budget £500

Learning & development budget £700 per

Job summary

Heidi is building the next generation of clinical AI by ensuring SaMD design controls meet rigorous regulatory standards and quality expectations. You will partner with engineers and product managers to define requirements, manage risk, and document verification and validation activities.

You will support external audits and translate complex IEC/ISO standards into practical processes for development teams.

Qualifications

• SaMD experience in regulated healthtech or scale-up.
• Knowledge of IEC 62304, ISO 14971, ISO 27001 and practical application.
• Strong security knowledge: cloud, access control, network security, secure SDLC.
• Detail-oriented with ability to drive tasks in fast-growing environment.
• Excellent collaboration and communication with engineers, product, auditors.

Responsibilities

• Drive medical device design control processes.
• Define and document requirements, risk controls, verification, and validation.
• Create and maintain technical docs: specs, risk files, verification reports, change records.
• Support external ISO 13485 audits with focus on design and development.
• Translate IEC/ISO standards into clear, actionable processes for teams.

Skills

SaMD Experience

Standards Knowledge

Technical Security

Proactive & Detail-Oriented

Collaboration & Communication

Education

Bachelor’s degree or higher

Job description

The Role

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we’re expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

What you’ll do

• Drive Medical Device Design Control Processes
• Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable.
• Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records.
• Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects.
• Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow.

What we will look for

• SaMD Experience : Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start-up or scale-up environment.
• Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer-friendly ways.
• Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles.
• Proactive & Detail-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast-paced, high-growth environment.
• Collaboration & Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers).
• A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus.

How we show up

• Build for the next decade, not next quarter.
• Our targets are outrageous on purpose.
• The world’s health doesn't have the luxury of incrementalism.
• Lead, don't wait.
• We treat tomorrow's problems today.
• Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence.
• Trust the patient.
• We pursue truth relentlessly.
• But when the subjective and objective disagree, we treat the patient, not the numbers.
• Ego is a comorbidity we can't afford.
• Own the outcome.
• Everyone here carries the company.
• Raise problems with solutions, solve them end-to-end, and never be a bystander.
• Ship, measure, go again.
• A button today, a workflow tomorrow.
• More iterations beat better planning.
• We're precise at pace, not reckless.
• Live in clinicians' reality.
• Not the ideal workflow, the twenty-patients-before-lunch actual one.
• We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.