Design Ops Leader, Digital CX — Scale & Governance (Hybrid)

Sky; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading media and entertainment brand in London seeks a Head of Design Operations. You will lead design governance across digital, ensuring seamless delivery and embedding design into strategies. The ideal candidate has extensive experience in design operations and managing agency partnerships. Your leadership will foster high-performing teams and inclusive practices, providing operational frameworks that elevate customer experiences.

Benefits

Sky Q for TV

Sky Glass at exclusive rate

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards

Qualifications

• Proven track record in senior design governance or design operations roles.
• Skilled at influencing C-level stakeholders.
• Expertise in embedding design into Agile/SAFe models.
• Experience managing resourcing strategies and vendor management.
• Expert-level knowledge of design systems and enterprise tooling.
• Strong experience managing agency partnerships.

Responsibilities

• Lead Design Operations across Digital.
• Partner across CX, Product and Tech for clear workflows.
• Provide operational frameworks that inform processes.
• Lead tooling strategy for design and user research tools.
• Own capacity planning and budget tracking.
• Foster an inclusive, high-performing design culture.

Skills

Design governance

Stakeholder influence

Agile methodology

Accessibility practices

Design systems expertise

Tools

Figma

Storybook

Zeroheight

Job description

A leading media and entertainment brand in London seeks a Head of Design Operations. You will lead design governance across digital, ensuring seamless delivery and embedding design into strategies. The ideal candidate has extensive experience in design operations and managing agency partnerships. Your leadership will foster high-performing teams and inclusive practices, providing operational frameworks that elevate customer experiences.