Design Operations Leader — Hybrid, Impact & Scale

Lloyds Banking Group; Leeds; Hybrid; GBP 104,000 - 124,000; Full time

Job summary

A major UK financial institution is seeking a Head of Design Operations to lead its design delivery efforts. This role requires strong leadership skills, expertise in design management, and innovation. The successful candidate will enhance design quality and build a cohesive practice, ensuring effective collaboration and strategic design practices across the organization. The position is hybrid, offering flexibility while maintaining a commitment to inclusivity and diversity.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong ability to lead teams and solve complex problems.
• Experience in establishing effective Design Management practices.
• Experience managing and scaling design systems effectively.
• Ability to provide evidence of design team's impact.
• Credibility in managing complex markets and organizations.
• Ability to inspire and exceed expectations within a team.
• Strategic mindset with the ability to influence across design disciplines.
• Strong communication skills with stakeholders at all levels.
• Understanding of digital and financial services.

Responsibilities

• Establish and evolve a centre of design delivery across disciplines.
• Drive leadership understanding in customer-centric design.
• Build a world-class design practice within the Group.
• Ensure effective reuse of design assets consistent across divisions.
• Deploy advanced tools and methods to maintain design quality.
• Collaborate to rapidly resolve design challenges while ensuring quality.
• Develop strong relationships to influence future design direction.

Skills

Leadership

Design Delivery Expertise

Design Systems

Measurement

Credibility

Drive

Problem-solving

Influence

Digital & Tech

Education

5+ years of scaled design operations leadership experience

Job description

A major UK financial institution is seeking a Head of Design Operations to lead its design delivery efforts. This role requires strong leadership skills, expertise in design management, and innovation. The successful candidate will enhance design quality and build a cohesive practice, ensuring effective collaboration and strategic design practices across the organization. The position is hybrid, offering flexibility while maintaining a commitment to inclusivity and diversity.