DescriptionCyber and Technology Disputes Associate

Mishcon de Reya; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

An independent law firm in London seeks a Legal Operations Support Specialist to ensure the smooth running of client and matter lifecycles. The role entails producing billing guides, managing data sites, and providing administrative support to fee earners. Successful candidates must have prior experience in customer service, a strong academic background, and excellent organizational skills. Join a diverse and inclusive workplace focused on empowering all employees to fulfill their potential.

Benefits

Agile working culture

Flexible working options

Qualifications

• Experience in a customer service role or professional service environment.
• Ability to work with discretion and handle confidential information.
• Interest in the legal field is desirable.

Responsibilities

• Support Legal Operations teams in client/matter lifecycle management.
• Produce billing guides and distribute invoices.
• Manage data sites for transactions and clients.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Organizational skills

Communication skills

Education

Strong academic background

Tools

Docusign

PDFDocs

Task management systems

Job description

Overview

The Department Legal Support Services includes document production specialists, paralegals, researchers, legal project management experts and legal operations professionals. The team covers a wide range of administrative, operational, and specialist matter and fee‑earner support using cutting‑edge tools and innovative tech solutions to provide exceptional and frictionless service to the fee earners across the firm. The Legal Operations team is part of the Legal Support Services department and provides high‑value administrative support for fee earners with a focus on matter management, diary management, travel and business development.

Responsibilities

The purpose of this role is to support the Legal Operations teams within the fee‑earning departments to ensure the smooth running of the client/matter lifecycle, following documented procedures, ensuring all required information/documentation is obtained, issued and correctly stored on the firm's systems.

The role will be office‑based in our London office 5 days per week.

• The production of billing guides, inputting of billing data, distribution of invoices to clients and filing of all bill‑related documentation.
• The matter opening processes.
• Archiving, in particular the scanning and proper scheduling of deeds and documents.
• Filing, scanning, printing and photocopying.
• Using technical applications such as Docusign, PDFDocs, Bundle Docs, High Q and other apps.
• Managing data sites for transactions and clients.
• Logging referrals and contacts to InterAction and updating the systems.
• Processing fee‑earner expense claims.
• Producing engrossments and the binding of legal documents, both hard and soft copy.
• Arranging couriers.
• Co‑ordinating the incoming and outgoing daily post.
• Supporting the fee‑earners with room bookings and Audio‑Visual support.
• Working with other legal operations colleagues in the business with a view to providing holiday, illness and other necessary cover to agreed standards.
• Providing ad‑hoc support to the fee‑earners on other matter‑management‑related tasks as and when required.
• Recording tasks and assigning tasks and workflow on a task‑management system.
• Supporting fee‑earners with tech applications.
• Maintaining various spreadsheets and systems with the location of original documents.

Qualifications & Experience

• Previous experience within a customer‑service role or a professional‑service environment.
• Strong academic background.
• Strong team player, willing to help with other tasks as needed to meet the needs of the business.
• Organised and methodical, with excellent attention to detail.
• Well‑developed interpersonal skills, with the ability to work effectively with a range of people.
• Ability to communicate effectively, with warmth and professionalism, to clients and colleagues orally and in writing.
• Genuine interest in the legal field is desirable.
• Experience in dealing with time‑critical situations is desirable.
• High levels of discretion, ability to deal effectively with sensitive or confidential information and to maintain confidentiality in respect of commercially sensitive or secret matters, sharing them only on a need‑to‑know basis with colleagues who are bound by an obligation of confidentiality.

About Mishcon de Reya LLP

Mishcon de Reya is an independent law firm, employing over 1,400 people with more than 650 lawyers offering a wide range of legal services to companies and individuals. The firm has grown rapidly in recent years, showing more than 40 % revenue growth in the past five years alone. With presence in London, Oxford, Cambridge, Singapore, Hong Kong and the UAE, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work the firm undertakes is cross‑border, multi‑jurisdictional and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital and Real Estate. The firm is known as a disputes powerhouse with formidable capacity firmwide for dispute resolution.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.