Dermatology Team Leader/ Cancer Navigator | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS Trust in Greater London is seeking a committed team manager to oversee the delivery of high-quality healthcare services. The role involves managing a team of administrators, ensuring efficient operations, and maintaining high standards of patient care. Ideal candidates have excellent communication skills and the ability to work under pressure. This position plays a crucial role in managing multiple operational tasks to uphold Trust values and ensure timely care for patients.

Qualifications

• Must have excellent communication skills.
• Ability to work to deadlines is essential.
• Accurate keyboard skills for data entry.

Responsibilities

• Manage delivery of high quality healthcare service.
• Drive standards of customer service and manage performance.
• Line manage a team of administrators and ensure training.
• Track patient lists and manage access to care.

Skills

Excellent communication skills

Ability to work to deadlines

Accurate keyboard skills

Job description

Responsibilities

Managing the delivery of a high quality, safe and compassionate healthcare service to patients and ensuring all administrative processes are efficient and effective to meet high standards of performance.

Driving forward excellent standards of customer service, taking action where levels of service delivery fall short of what is required or do not uphold Trust values.

Line managing a team of administrators, organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals, and managing performance.

Ensuring timely access to care for urgent patients, working with MDT coordinators and the admin team, managing patient tracking lists and delivering high performance and patient care.

Providing day‑to‑day cross‑site operational management for the Dermatology administration team including recruitment, appraisals and continuous professional development for all admin staff.

Providing cross‑cover when required, ensuring a flexible and proactive approach and covering colleagues during sickness and leave.

Responsible for supporting delivery of the cancer waiting times standards for dermatology, focusing on achieving and maintaining the cancer targets.

Qualifications

• Excellent communication skills.
• Ability to work to deadlines.
• Accurate keyboard skills.
• To liaise with multidisciplinary teams to facilitate improvements in quality of care.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital – home to one of the busiest emergency departments (A&E) in the country, the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital – an internationally renowned specialist centre for bowel disease.
• Ealing Hospital – a busy district general hospital providing a range of clinical services, 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital – our planned care site hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust and play an important role in training clinicians of the future and bringing the benefits of research to the public.

Closing Date

This advert closes on Thursday 4 Dec 2025.