Dermatology Patient Receptionist

NHS; York and North Yorkshire; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider is seeking a Band 2 Receptionist/Administrator to join their Dermatology Team at York Teaching Hospital. The successful applicant will handle inquiries and provide administrative support, ensuring confidentiality and high-quality care for patients. Ideal candidates will possess strong communication skills and the ability to manage a busy workload. This permanent position offers competitive salary and various benefits including access to the NHS Pension Scheme.

Benefits

Access to the NHS Pension Scheme

27 days holiday (rising to 33)

Employee Assistance Programme

Learning and development opportunities

Discounts through benefit providers

Qualifications

• GCSE in English and Maths or equivalent required.
• Computer literacy skills to RSA2, NVQ 2 or equivalent.
• Previous NHS outpatient services experience is desirable.

Responsibilities

• Provide general information and act as the initial point of contact.
• Deal with routine enquiries and process referrals.
• Maintain confidentiality when handling personal information.

Skills

Good communication skills

Ability to manage own workload

Ability to work under pressure

Customer Service Experience

Admin Reception Experience

Education

GCSE grade C in English and Maths or equivalent

Job description

Job Summary

We are pleased to advertise this exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator. The post is based at York Teaching Hospital and the successful applicant will join a small team providing administration and reception cover. The role will involve providing general information and being the initial point of contact to patients and their families.

Main duties of the job

The role involves dealing with routine enquiries, processing referrals, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times.

We are looking for a self-disciplined and motivated individual who has good communication skills and someone who is willing to work hard alongside our existing team.

We look forward to receiving your application!

About Us

For more information about our Trust, please visit: https://yorkhospitals.pagetiger.com/hdjgxd

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providers

For further information on the range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted: 16 October 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum/pro rata

Contract: Permanent

Working pattern: Full-time, Part-time, Job share

Reference number: 419-7537250-AO-CSD

Job locations: York Teaching Hospital, Wigginton Road, York, YO31 8HE

Job Description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values support a more diverse workforce truly representative of our communities. We welcome applications from everyone, while working with Staff Networks (including Race Equality, LGBTQ+, Disability and Carers Networks) to increase applications from different backgrounds. If you need any adjustments to make the application process more accessible, please contact the recruiting manager named within this advert. We will consider requests for flexible working from the start of your employment where possible.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme. This demonstrates our support for Defence personnel, including with applications for employment.

Person Specification

Essential

• Qualifications, Knowledge: GCSE grade C and above or equivalent in English and Maths; Computer literacy skills to RSA2, NVQ 2 or equivalent

Desirable

• Previous experience of NHS outpatient's services/customer services

• Ability to manage own workload
• Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
• Previous Customer Service and Admin Reception Experience

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and an application for Disclosure will be made to the DBS to check for any previous criminal convictions.

Employer details

Employer name: York and Scarborough Teaching Hospitals NHS Foundation Trust

Address: York Teaching Hospital, Wigginton Road, York, YO31 8HE

Employer's website: https://www.yorkhospitals.nhs.uk

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