Dermatology Pathway Coordinator Operational: Communication: Data collection and analysis

Chelsea and Westminster Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust is seeking two full-time Pathway Coordinators to ensure efficient patient care within their facilities. The role involves closely collaborating with clinical staff and providing high-standard administrative support to meet national targets. Ideal candidates will have strong organizational abilities and be proactive in improving patient pathways. This position offers a rewarding opportunity to contribute to high-quality patient care and support the Trust's commitment to delivering outstanding services.

Benefits

Flexible working arrangements

Opportunity for training and professional development

Qualifications

• Experience in patient care coordination is preferred.
• Ability to work with clinical and managerial staff.
• Strong understanding of patient pathways.

Responsibilities

• Monitor and review patient care and treatment progress.
• Co-ordinate administrative support for relevant teams.
• Participate in national audits and collect data as required.

Skills

Communication skills

Organizational skills

Data analysis

Problem-solving

Job description

The Dermatology Department are seeking two full time Pathway Coordinators to work at Chelsea and Westminster Hospital Foundation Trust. The role will cover our Chelsea and Westminster site, and our West Middlesex site, and involves working closely with a wide range of clinical and managerial staff and providing high standard of administrative support to ensure patients receive treatment as soon as possible and national targets are met.

Responsibilities

• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
• Co‑ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Update all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
• Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
• Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
• Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day‑to‑day issues, ensuring resolution and escalating serious issues to management as appropriate.
• Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.

Communication

• Develop working relationships with a wide range of clinical, administrative and managerial staff.

Data collection and analysis

• Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
• Working with the Team to analyse target breaches and report issues to management.

Policy development

• Review and support development and implementation of Standard Operating Procedures.
• Review and support development and implementation of internal targets.

Other

• Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
• Actively participate in department development as appropriate and participate in departmental meetings.
• Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.

Recruitment Process

• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine‑readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

About the Trust

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ‘Outstanding’ in leadership and resource use. We continually invest in our facilities, including a £30 m expansion of critical care at Chelsea and Westminster and an £80 m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.