Deputy Support Manager

Advance Housing and Support Ltd; Truro; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing and support organization is seeking an experienced Deputy Support Manager in Truro. This role involves leading a dedicated team to provide outstanding support for adults with learning disabilities while ensuring compliance and high-quality service standards. The ideal candidate will have experience in team leadership and a commitment to person-centered care, contributing to the growth and development of the service.

Benefits

Paid holiday up to 30 days

Sector-specific training

Access to Perks at Work

Long service awards

Cycle to work scheme

Free DBS

Qualifications

• Minimum of 2 years experience in adult care, supporting individuals with mental health conditions or learning disabilities.
• Strong understanding of person-centered care for adults with learning disabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and lead a team of Support Workers to achieve business objectives.
• Oversee the service delivery to ensure compliance with standards.
• Monitor and review individual support plans for all customers.

Skills

Team leadership

Person-centered care

IT literacy

Communication skills

Time management

Job description

Overview

We are seeking a highly motivated and experienced Deputy Support Manager to work closely with the service manager and operations team in leading and managing a dedicated support team. The successful candidate will oversee the delivery of outstanding, person‑centered care to adults with mental learning disabilities within their own homes. This role is instrumental in ensuring compliance, maintaining high-quality service standards, and driving business development to expand the service.

You will be responsible for deputising for the Support Manager in their absence. You will be required to manage the staff in providing high-quality support to the people we support, ensuring all compliance with regulations and legislation requirements.

Responsibilities

• Manage a Support Team: Lead, guide, and develop a team of Support Workers, ensuring they achieve business objectives through recruitment, induction, coaching, supervision, and rota management.
• Day‑to‑Day Service Management: Oversee the service delivery to ensure it meets required standards, ensuring that all customers receive effective and appropriate support. In some instances, you may need to cover support shifts as part of the team you manage.
• Customer Support Plans: Monitor and review individual support plans for all customers to ensure they are up-to-date and aligned with quality assurance standards.
• Collaboration with External Agencies: Work with external agencies such as commissioners, social workers, health professionals, and housing professionals to implement and review service delivery and support planning.
• Health & Safety: Support the implementation, monitoring, and review of health and safety practices, including risk assessments, to ensure compliance with policies and statutory requirements.

Qualifications

• Previous experience in team leadership and as a support worker within the health and social care sector.
• Strong understanding of person‑centered care for adults with learning disabilities.
• Strong IT literacy, including adequate IT skills.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Excellent verbal and written communication skills.
• Commitment to ongoing training and professional development.
• Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions or learning disabilities.
• Although not essential, a driving licence and access to own vehicle are desirable for this role.

Benefits

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours).
• Sector‑specific training is provided as part of induction plus opportunities for professional development.
• Access to Perks at Work where you can obtain great discounts on cinema tickets, shopping vouchers and much more.
• Long service awards payable in 5‑year increments.
• Golden Hello/Refer a friend receive up to 500.
• Cycle to work scheme.
• Access to our Employee Assistance Programme.
• Free DBS (Disclosures and Barring Service).
• Excellent opportunities to progress your career within Advance.
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment).

Additional Information

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.