Deputy Store Manager – Lead a Customer-Focused Pet Care Team

Pets at Home Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care retailer in the Greater London area is seeking a Deputy Store Manager Designate. This role involves overseeing day-to-day operations, driving sales performance, and leading a team to deliver exceptional customer experiences. Candidates should have at least 1 year of management experience in retail and possess excellent communication and leadership skills. Benefits include annual bonuses, generous paid leave, and discounts on pet care products.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4× annual salary

4% company pension contribution

Colleague discounts on products

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills to engage and inspire your team.
• Commitment to 6 months of training covering customer service, health and safety, and pet care.

Responsibilities

• Inspiring and leading your team to create a customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations including recruitment and stock management.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example to contribute to the store's success.

Skills

Management experience in retail

Passion for retail

Excellent communication skills

Leadership skills

Flexibility to work shifts

Job description

A leading pet care retailer in the Greater London area is seeking a Deputy Store Manager Designate. This role involves overseeing day-to-day operations, driving sales performance, and leading a team to deliver exceptional customer experiences. Candidates should have at least 1 year of management experience in retail and possess excellent communication and leadership skills. Benefits include annual bonuses, generous paid leave, and discounts on pet care products.