Deputy Store Manager - Fashion, Home & Beauty

Marks and Spencer; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Cardiff is seeking a Deputy Store Manager for Fashion, Home & Beauty. This role involves leading store operations, enhancing customer experiences, and coaching team members. Ideal candidates are experienced in retail leadership and operational decision-making. Join us to help transform retail and create an inspiring customer journey.

Qualifications

• Experienced in leading large teams in a retail or visual-led environment.
• Commercially sharp and operationally strong.
• Digitally confident with an eye for innovation.

Responsibilities

• Lead the daily operation across Fashion, Home & Beauty.
• Support the Store Manager to deliver performance.
• Coach and develop Team Managers and colleagues.

Skills

Leadership in retail

Operational decision-making

Coaching and development

Customer experience focus

Job description

Summary

Deputy Store Manager (Fashion, Home & Beauty)

As a Deputy Store Manager in Fashion, Home & Beauty, you'll help bring the best of M&S style to life, leading your teams to deliver five-star service, outstanding visual standards, and sales growth in a fast-paced retail space.

You'll support the Store Manager in shaping the store's commercial direction and customer experience and step up to lead the full operation when needed. This is a role for leaders who combine sharp operational skills with genuine passion for product, people and performance.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

All the details

What you'll do

• Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service, strong commercial delivery and standout visual presentation.
• Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards and people.
• Step up to run the full store, keeping energy and focus high.
• Coach and develop Team Managers and colleagues to inspire customers, deliver new collections and sell with confidence.
• Bring data and insight to life to identify opportunities and make quick, confident commercial decisions.
• Champion digital adoption and omnichannel retailing, helping teams connect online and in-store experiences for the customer.
• Set and maintain high standards in service, styling and presentation, always reflecting the modern M&S brand.
• Build a diverse, motivated team that thrives on collaboration, pace and progress.

Who you are

• Experienced in leading large teams in a retail or visual-led environment.
• Passionate about style, product and creating great customer experiences.
• Commercially sharp, operationally strong and confident making fast decisions.
• A hands‑on leader who brings energy, clarity and accountability to every shift.
• Skilled in coaching, feedback and development to get the best out of people.
• Digitally confident, with an eye for innovation and improvement.
• Adaptable, resilient and ready to step up when needed.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Style it. Shape it. Lead it. Be part of the new M&S.

Take Your Marks and apply today.