Deputy Store Manager

Starbucks EMEA; York and North Yorkshire; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Store bonus program

Partner discounts

Training & Starbucks Global Academy

Free weekly coffee

Employee Assistance Programme

Long service awards

Job summary

Starbucks EMEA in the United Kingdom invites applications for a deputy store manager to co-lead the store with the store manager, driving exceptional commercial, operational and people results.

You will champion our mission and values, translate store metrics into actions, and develop your leadership career in a fast-paced, customer-focused retail environment. Hours may include early mornings, evenings, weekends and holidays.

Qualifications

• Experience leading a team in retail or hospitality.
• Ability to translate metrics into actions.
• Growth mindset with leadership career focus.

Responsibilities

• Co-leading the store to achieve financial targets and customer satisfaction.
• Own business areas such as compliance, labour, or local marketing.
• Lead store leadership team with clear roles and accountability.
• Forecast staffing needs and participate in recruitment.
• Oversee partner training and ensure readiness.
• Act as store manager when required with full accountability.
• Monitor KPIs and implement action plans.
• Drive cost control and profitability through resource planning.
• Close standards and gaps using the store action plan.
• Ensure delivery of brand and operational standards.
• Maintain health & safety, food safety and security compliance.

Skills

Leadership

People management

Retail leadership

Commercial acumen

Forecasting

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as a deputy store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a deputy store manager you’ll partner with your store manager to co‑lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

Responsibilities

• Co‑leading the store to achieve financial targets, customer satisfaction scores, and operational excellence.
• Owning business areas which could include compliance, labour management or local marketing.
• Leading the store leadership team, ensuring clarity of roles and accountability for results.
• Forecasting future staffing needs, participating in recruitment and selection.
• Owning the store partner training; ensuring all partners have completed required training and are set up for success.
• Acting as the store manager when required, including full operational and partner accountability.
• Monitoring store KPIs, analysing performance trends, and implementing action plans.
• Driving cost control and profitability through effective resource planning and waste management.
• Closing both standards and opportunity gaps using the store action plan.
• Ensuring consistent delivery of brand and operational standards.
• Maintaining compliance with health & safety, food safety and security standards which include conducting and recording due diligence checks.

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

Benefits

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you’re on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners.
• Great long‑term career opportunities in store and support centre.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.