Deputy Store Manager

NHS; Loughborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charitable organization in Loughborough is seeking a Deputy Store Manager to support the Store Manager in delivering high-quality retail experiences. The role involves maximizing income, managing a team, and enhancing customer satisfaction. Experience in retail management is essential, and candidates should possess strong communication and problem-solving skills. This full-time position offers a competitive salary and various benefits.

Benefits

Eligibility for discounts

Healthcare Cashback plan

27 days holiday plus bank holidays

Qualifications

• Experience in a retail management environment.
• Good attention to detail and planning skills.
• Driving license and access to a vehicle.

Responsibilities

• Support the Store Manager in delivering retail experiences.
• Maximise income and store performance.
• Supervise assistant managers and volunteers.

Skills

Retail management experience

Excellent customer service

Management skills

Problem solving skills

Communication skills

Education

5 GCSEs grade A-C (desirable)

Job description

Job Summary

Are you a talented Retail Manager or Assistant Manager ready for your next exciting challenge? Do you thrive in a collaborative team, enjoy problem-solving, and want your work to truly make a difference? If so, wed love to hear from you!

Main duties of the job

As part of our growth, we're excited to be opening our first Rainbows Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we're now looking for a motivated and capable Deputy Store Manager to help lead this exciting new venture alongside the Store Manager.

About Us

Here at Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.

Details

• Date posted: 14 November 2025
• Salary: £24,095 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: RAI1156119
• Job location(s): Rainbows Hospice, Lark Rise, Loughborough; Armstrongs Mill, 173 Charnwood Road, Shepshed, Loughborough LE12 9NN

Job Description

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis

About the role: As Deputy Store Manager, you'll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Childrens Hospice. You'll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming. This is an exciting opportunity to help lead our new Furniture, Fashion & Donation Store in Shepshed, working closely with a passionate team and making a real difference in your community.

Key responsibilities include:

• Maximise income, profits, and overall store performance
• Help plan and deliver in-store and seasonal promotions
• Assist in maintaining fresh, saleable stock and encourage public donation
• Promote Gift Aid to eligible donors
• Manage stock turnover and support regional furniture sourcing
• Ensure efficient van routes for collections and deliveries
• Supervise assistant managers and volunteers
• Work with the E‑commerce team to boost online sales via platforms like eBay and Depop

Further responsibilities can be found by downloading the Job Description.

Qualifications

Essential Requirements:

• Experience in a retail management environment
• Excellent management skills
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• The ability to manage a varied skillset of staff
• The ability to recruit, train and motivate volunteers
• Able to work towards financial targets and manage budgets
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks
• Effective communication skills verbal and written
• Self‑motivated and able to work independently but flexibly as part of a team
• Sensitivity in handling people in difficult and distressing circumstances
• Good problem solving and decision‑making skills
• Able to implement agreed policies and procedures and ensure compliance
• Good attention to detail
• Good planning and logistical skills
• Basic level of computer literacy
• Ability to prioritise and deal with conflicting work demands
• Able to work flexible hours and cover holidays as necessary
• Able to work within professional and confidentiality boundaries
• Physically fit and able to carry large bulky items (in line with Manual handling training)
• Driving licence and access to a vehicle
• One Team – Working together with fairness and respect
• People Centred – Championing inclusivity, compassion and clarity
• Aim High – Adapting, learning and sharing our expertise
• Own It – Focused, committed and accountable

Desirable Requirements:

• 5 GCSEs grade A‑C
• Previous experience of assistant management of a store or department within a furniture and/or fashion environment
• Previous experience of working with or managing van drivers
• Experience of working with and supporting volunteers
• Experience of visual merchandising
• Working knowledge of risk assessments
• Intermediate or advanced PC skills
• Ability and willingness to drive a furniture van

Benefits

• Eligibility to join Blue Light card discount scheme and Company Shop
• Healthcare Cashback plan
• Life Assurance
• 27 days holiday plus bank holiday allowance, with expectation to work bank holidays in this role
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on …

To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at …

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Rainbows Hospice for Children and Young People

Rainbows Hospice, Lark Rise, Loughborough, Loughborough, Leicestershire, LE11 2HS

Website: https://www.rainbows.co.uk