Deputy Store Manager

Pets at Home Limited; Ipswich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading pet care company is seeking a Deputy Manager to join their Newmarket location. In this role, you'll oversee daily operations and ensure an exceptional experience for customers and their pets. The position requires at least 1 year of management experience, strong leadership skills, and flexibility for a 7-day work pattern. Benefits include an annual bonus, paid leave, and colleague discounts among others.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4× annual salary

4% company pension contribution

Colleague discounts of 20% off Pets at Home and 30% off own-brand products

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills to engage and inspire your team.
• Ready to commit to 6 months of training covering customer service, health and safety, and pet care.

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

Skills

Management experience

Leadership skills

Excellent communication

Customer service focus

Job description

Deputy Manager - Newmarket - 39 Hours, We’re looking for a Deputy Manager to join our team in Newmarket. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include:

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to vets for pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

Qualifications

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well‑being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4× your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.