Deputy Store Manager

Clarks; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading footwear retailer in Greater London is seeking a Deputy Store Manager, known internally as a Sales & Service Manager. In this role, you will set an example for customer service excellence and inspire your team to achieve sales targets. You will manage the shop floor while ensuring merchandise is presented well and assist in training and developing team members. Benefits include a store performance bonus, free shoes, and accessible career development opportunities.

Benefits

Store performance bonus

Free shoes

Discount on shoes

Education Grants

Generous holiday allowance

Company pension scheme

Qualifications

• Proven ability in retail management, showcasing confidence in leading a team.
• Strong communication skills to inspire and motivate team members.
• Experience in handling customer service issues effectively.

Responsibilities

• Manage store performance and drive sales alongside the team.
• Provide exceptional customer service and create unique experiences.
• Oversee merchandising and support team members on the shop floor.

Skills

Retail experience

Great communicator

Customer service skills

Retail IT proficiency

Job description

Job Advert

Store performance bonus on top of pay

Free Shoes

Clarks Discount

Education Grants

Deputy Store Manager is known in Clarks as Sales & Service Manager.

The salary advertised is for a full time position, if part time the salary will be pro rata.

As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores hold such a special place on the high street for two centuries.

You’ll be well rewarded here. First off, you’ll be given a free pair of shoes to wear for work and you’ll receive a discount card that’ll give you a third off on up to a further 20 pairs of Clarks shoes each year. You and your family will also have access to our Employee Assistance Programme which supports wellbeing too.

We’re all about career development. You’ll get all the training and encouragement you need to progress. Work with us for a couple of years and you’ll be able to access education grants to help with tuition costs for you and your family.

Flexible family leave, employee life cover and maternity / adoption cover—you’ll get great quality of life in return for the great work you do with us. Joining a business that’s serious about meeting its Sustainable Development Goals and donates to the Retail Trust, you’ll be helping build a better future for you, your family and the industry you work in.

What we need from you

You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager. A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business. Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.

The benefits

As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.