Deputy Store Manager

ProCook; Brierley Hill; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Salary bracket

Sales bonus

Colleague discount

Volunteer days

Support programme

Job summary

ProCook is hiring a Deputy Store Manager at Merry Hill Shopping Centre, Brierly Hill, Dudley. You will support the Store Manager to lead a high-performing team, drive customer experience, and achieve strong commercial results.

On the shop floor you’ll coach daily, step in during the Store Manager’s absence, and oversee sales, stock, service, and standards while partnering with the Regional Manager to deliver the store strategy and targets.

Qualifications

• Minimum 2+ years’ experience in a supervisory or deputy management role (essential).
• Experience in retail or hospitality is mandatory.
• Strong leadership and people support skills.
• Commercial awareness and confidence using sales data.
• Excellent communication, organisation, and problem-solving skills.
• Strong operational understanding and attention to detail.

Responsibilities

• Lead, coach, and inspire the team to deliver outstanding customer experiences.
• Drive sales with strong commercial awareness and KPI focus.
• Take ownership of daily floor leadership and operational excellence.
• Oversee stock, merchandising, compliance, and store standards.
• Support team development, engagement, and wellbeing through coaching and 1-to-1s.
• Use performance data to help improve results and decision-making.
• Step up to lead the store in the Store Manager’s absence.

Skills

Leadership

Coaching

Sales awareness

KPI focus

Customer service

Retail management

Job description

Let’s get cooking!

Join ProCook as a Deputy Store Manager and be part of our established Merry Hill Shopping Centre team, in Brierly Hill, Dudley.

This is a key leadership role supporting the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.

You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service, and standards. You’ll work closely with the Store Manager and Regional Manager to deliver the strategy, hit performance targets, and keep the store running at its best.

What you’ll do

• Support the Store Manager in leading, coaching, and inspiring the team to deliver outstanding customer experiences
• Drive sales and performance through strong commercial awareness and KPI focus
• Take ownership of daily floor leadership and operational excellence
• Oversee stock, merchandising, compliance, and store standards
• Support team development, engagement, and wellbeing through coaching and 1-to-1s
• Use performance data to help improve results and decision-making
• Step up to lead the store in the Store Manager’s absence

Our Commitment to You — And Your Commitment to ProCook

We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

Share your talents

As Deputy Store Manager, you’ll play a vital role in creating an unforgettable customer experience and supporting your team to reach their full potential!

You’ll help drive daily KPIs, support delivery of monthly plans, ensure excellent store standards, and contribute to smooth inventory and operational management. You’ll also help build a positive, high-energy team culture by leading from the front and celebrating success.

You’ll fit right in if you have high energy, a hands‑on leadership style, and a genuine passion for great customer service and retail leadership.

We’re looking for someone who can support and develop teams, drive performance, and help create a great store environment for both customers and colleagues.

You’ll need:

• Minimum 2+ years’ experience in a supervisory or deputy management role (essential)
• Experience in retail or hospitality is mandatory
• Strong leadership and people support skills
• Commercial awareness and confidence using sales data
• Excellent communication, organisation, and problem-solving skills
• Strong operational understanding and attention to detail

This full-time role requires 40 hours per week, working 5 days out of 7 on a rota basis, including weekends. The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4-week cycle.

As part of your onboarding, you’ll complete mandatory training including two days at our Store Support Centre in Gloucester and 4 weeks at one of our training stores. The timing and order of this training may vary.

Why You’ll Love Working at ProCook:

• Salary is £28,500 - £30,000 per annum depending on experience
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
• Bonus based on sales targets.
• Be part of a fast-growing company.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Free 24/7 confidential support through our Employee Assistance Programme.
• Friends and Family Referral Scheme.
• 6.6 weeks per holiday year, including Bank Holidays
• Learning & Development opportunities.
• Bike to Work scheme.

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.