Deputy Shop Manager - This + That, LE1 5YN

LOROS Hospice; East Midlands; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charity organisation is seeking a committed individual for a retail role focused on delivering excellent customer service. The ideal candidate will possess strong people management skills and be responsible for maximising profits while ensuring customers enjoy an outstanding shopping experience. Bespoke training will be provided, with continuous development support. This active role requires lifting and sorting donations, reflecting the community's diversity in its workforce.

Benefits

Bespoke training and ongoing development

Qualifications

• Experience in delivering excellent customer service is required.
• People management skills are essential for leading a team.

Responsibilities

• Maximise profits to meet targets.
• Ensure all customers receive an outstanding shopping experience.
• Support the Shop Manager in daily operations.

Skills

Excellent customer service

People management skills

Job description

No two days are the same in Charity retail and we are looking for those who are committed to making a real difference. You will need to have experience of delivering excellent customer service. People management skills are essential, as you will be supporting the Shop Manager to lead your team of staff and volunteers. The role is very active and you will need to be able to lift and sort donations throughout the day.

You will be responsible for maximising profits to meet targets and ensuring all customers receive an outstanding shopping experience. You will be supported by the Shop Manager and your Area Manager.

Bespoke training will be included, with support from other members of the LOROS team. Ongoing training and development will be provided to help you succeed in your role.

LOROS wants to ensure that the profile of its employees reflects the diverse communities of Leicester, Leicestershire and Rutland. We are an equal opportunity employer and welcome applicants from the diverse communities we serve.

Closing Date: 22 December 2025