Job Title: Deputy Shift Leader – Engineering
Reports to: Engineering Services Manager
Department: Engineering Services
Overview
Main Purpose of the Role: To deliver high-quality Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency response services in line with contractual obligations, with a primary focus on electrical systems. The role also includes acting as an Authorised Person (HV) when required, ensuring safe and compliant operation of electrical infrastructure.
Scope of Role: This position requires strong leadership behaviours, technical expertise, and a proactive mindset. The Deputy Shift Leader plays a key part in maintaining a strong industry reputation, ensuring engineering service excellence, and building trust with clients. The role demands a team-oriented approach, commitment to Health & Safety, and the ability to work cooperatively to meet service expectations.
Responsibilities
- Compliance & Technical Operations
- Carry out PPM tasks in accordance with schedules and industry standards.
- Ensure engineering best practices are adhered to, maximising system reliability and plant performance.
- Maintain compliance with Health and Safety at Work Act (HASAWA) and site-specific policies.
- Accurately complete all documentation related to maintenance and Quality Assurance.
- Respond promptly to all electrical reactive maintenance tasks and service desk requests.
- Fault Diagnosis & Minor Works
- Diagnose and rectify faults associated with electrical systems and components.
- Conduct minor installation works and system upgrades as required.
- Maintain and repair lighting systems and electrical distribution infrastructure.
- Support technical surveys and provide material/cost estimates for minor works.
- Coordination & Support
- Act as the first point of contact for client maintenance queries and escalate when needed.
- Supervise visiting subcontractors, ensuring safe working and high standards of delivery.
- Review, implement, and maintain Safe Systems of Work, including SOPs and switching schedules.
- Assist in coordinating cover across nearby sites as necessary to ensure service continuity.
- Health, Safety & Environmental Compliance
- Maintain strict adherence to company and site HSE policies and procedures.
- Ensure PPE is worn and maintained correctly at all times.
- Participate in incident/accident reporting and investigations.
- Conduct or support internal and external HSE audits.
- Review and update Risk Assessments and Method Statements (RAMS) regularly.
- Promote a zero-accident culture, actively supporting HSE initiatives led by management.
Required Qualifications & Experience
Essential
- Electrical Apprenticeship (or equivalent) in the building maintenance industry.
- City & Guilds 2360 Parts 1 & 2 (Electrical Installation) or equivalent.
- 17th Edition IEE Wiring Regulations (or 18th Edition if updated).
- Sound working knowledge of building services systems (both electrical and mechanical).
- Demonstrated experience in PPM, fault diagnosis, reactive repairs, and testing/inspection.
- Familiarity with Health & Safety legislation and best practices in maintenance environments.
- Strong team player with good organisational and interpersonal skills.
Desirable
- City & Guilds 2360 Part 3 or equivalent.
- HV Authorised Person status (or experience working under a Permit to Work system).
- Experience in critical, multi-site, or banking/data centre environments.
- Familiarity with BMS (Building Management Systems).
- Working knowledge of UPS systems, emergency power, and backup systems.
- PASMA / IPAF certification.
- Strong IT literacy (MS Office and CAFM/PPM systems).
- Supervisory or team lead experience (or clear ambition for future leadership roles).
Working Hours
- Based on a defined shift pattern in line with site operations.
- Flexibility required to support shift cover, call-outs, and overtime as needed.
- All working hours and overtime will comply with the Working Time Directive.