Deputy Service Manager (Total Facilities Management)

Government Recruitment Service; Pontypridd; On-site; GBP 40,000 - 50,000; Full time

Job summary

An esteemed public service organization is seeking a Deputy Service Manager to oversee the Total Facilities Management contract. In this role, you will lead a team responsible for meticulous contract administration and stakeholder engagement. Your focus will be on improving supplier performance and ensuring compliance with NEC4 policies while promoting a strong service delivery culture. This is a unique opportunity to join the award-winning DWP Estates team.

Qualifications

• Experience in managing facilities or contract administration.
• Strong understanding of NEC4 contracts and processes.
• Ability to lead teams and improve service delivery.

Responsibilities

• Manage TFM Contract and contractual notices.
• Lead meetings with suppliers to resolve issues.
• Ensure compliance and enhance supplier relationships.

Skills

Contract management

Stakeholder engagement

Supplier relationship management

Problem-solving

Leadership

Job description

For jobs located in Wales, the ability to speak Welsh is desirable.

The Department for Work and Pensions (DWP) is one of the government’s largest public service departments, serving over 20 million citizens with a sizeable annual budget.

The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners, and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.

We are responsible for the day-to-day operation of our estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning, and Facilities Management.

DWP Estates is about transformation, not just maintaining buildings. Our strategic goals include:

• Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
• Investing in infrastructure through planned replacement works
• Embedding sustainability in line with Government Greening Commitments (GGCs)
• Delivering cost-effective services while maintaining high standards
• Creating a professional, best-in-class working culture across the Government Property profession

Our Estates strategy ambitions through 2030 include:

• OPTIMISE: Transition to a more affordable and adaptable estate that creates productive environments
• INVEST: Improve infrastructure to meet the needs of customers and colleagues, minimizing service disruption
• SUPPORT: Drive sustainability initiatives across DWP
• DELIVER: Provide cost-effective, high-quality services for DWP
• THRIVE: Develop a best-in-class working culture within DWP Estates

There is no better time to join the award-winning DWP Estates team.

The role of Deputy Service Manager is essential, primarily working within the Total Facilities Management (TFM) contract. The role is part of the Estates Supplier Management & Assurance Team (ESMA) within the DWP Estates Directorate. You will lead a small team and oversee the detailed administration of our TFM contract across the entire DWP estate.

You will collaborate with the supplier, finance, legal, and operational colleagues. Your main focus will be ensuring meticulous contract administration, stakeholder engagement, and working across functions to resolve challenges efficiently.

Key accountabilities

• Act as delegated Service Manager for the TFM Contract, proactively managing contractual Early Warning Notices and Compensation Events based on detailed contract knowledge
• Manage regular meetings with the supplier to resolve contractual issues within NEC4 timeframes
• Understand end-to-end contract management, considering risks, mitigation, and payment processes with estate specialists
• Ensure compliance with NEC4 policies across all parties
• Enhance supplier relationships by improving performance and processes
• Support negotiations and supplier assessment activities for future sourcing
• Provide leadership to the team, ensuring clarity of roles and a focus on service delivery
• Promote a 'one team' culture and professional relationships with stakeholders
• Lead strategic supplier review meetings and governance processes
• Escalate issues appropriately and communicate effectively with stakeholders
• Report and address performance deficiencies, driving continuous improvement
• Support negotiations for value-for-money and savings initiatives
• Support the Authority’s operating model and organizational plans
• Contribute to the development of the Supply Chain Management team and identify training needs