Deputy Service Manager (Total Facilities Management)

Government Recruitment Service; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading government department is seeking a Deputy Service Manager to oversee contract administration within the Total Facilities Management team. This pivotal role requires effective stakeholder engagement and contract management to ensure service delivery. The ideal candidate will have a strong background in facilities management and experience in leading teams. Join now to contribute to strategic estate management within a high-impact government department.

Qualifications

• Experience in managing facilities contracts, especially within NEC4 framework is essential.
• Ability to engage effectively with stakeholders and resolve contractual challenges.
• Demonstrable leadership experience in managing teams and contracts.

Responsibilities

• Act as delegated Service Manager for the TFM Contract.
• Manage supplier relationships and joint meetings to resolve issues.
• Oversee contract management discussions with suppliers.

Skills

Contract management

Stakeholder engagement

Supplier relationship management

Job description

For jobs located in Wales, the ability to speak Welsh is desirable.

The Department for Work and Pensions (DWP) is one of the government’s largest public service departments, serving over 20 million citizens with a sizeable annual budget.

The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners, and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.

We are responsible for the day-to-day operation of our estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning, and Facilities Management.

DWP Estates is not just about maintaining buildings — it’s about transformation. Our strategic goals include:

• Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
• Investing in infrastructure through planned replacement works
• Embedding sustainability in line with Government Greening Commitments (GGCs)
• Delivering cost-effective services while maintaining high standards
• Creating a professional, best-in-class working culture across the Government Property profession

Our Estates strategy ambitions through 2030 include:

• OPTIMISE: Transition to a more affordable and adaptable estate that creates productive environments

• INVEST: Improve infrastructure to better meet customer and colleague needs while minimizing disruptions

• SUPPORT: Drive sustainability initiatives across DWP

• DELIVER: Provide cost-effective, high-quality services

• THRIVE: Foster a best-in-class working culture within DWP Estates

There is no better time to join the award-winning DWP Estates team.

The role of Deputy Service Manager is crucial, primarily working within the Total Facilities Management (TFM) contract. The role is part of the Service Manager Function within the Estates Supplier Management & Assurance Team (ESMA) in the DWP Estates Directorate. You will lead a small team and play a vital role in contract administration across the entire DWP estate.

You will collaborate with suppliers, finance, legal, and operational colleagues. Your main focus will be ensuring meticulous contract administration, stakeholder engagement, and working with colleagues to resolve challenges effectively.

Key accountabilities Act as delegated Service Manager for the TFM Contract, managing progress of contractual Early Warning Notices and Compensation Events based on detailed contract knowledge Manage relationships between estates and suppliers, leading joint meetings to resolve issues within NEC4 contract timeframes Oversee contract management discussions with suppliers, considering risks, mitigation, and payment processes with relevant experts Ensure compliance with NEC4 contractual policies across all parties Enhance supplier relationships through performance management and process improvements Support negotiations and supplier assessment activities for future sourcing Provide leadership to ensure team clarity, service delivery focus, and contribution to estate strategies Promote a 'one team' culture across DWP Estates and supplier partners Lead strategic supplier review meetings and governance processes Escalate contractual issues appropriately and communicate effectively with stakeholders Report on performance issues and implement improvement measures Support Service Manager in negotiations for value for money and savings initiatives Support the Authorities' operating model and organizational plans Contribute to the strategic development of Supply Chain Management and ESMA leadership