Deputy Service Manager (Total Facilities Management)

Government Recruitment Service; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A government agency is seeking a Deputy Service Manager based in Glasgow, Scotland. This pivotal role involves overseeing the Total Facilities Management contract and ensuring effective administration and stakeholder engagement. Ideal candidates should have strong contract management experience and excellent leadership skills. Join our team to drive high-quality service delivery and foster supplier relationships.

Qualifications

• Experience in managing contracts and supplier relationships.
• Ability to lead a team effectively.
• Strong communication skills and attention to detail.

Responsibilities

• Oversee administration of the TFM contract.
• Manage relationships between estates and suppliers.
• Ensure compliance with NEC4 policies.
• Support negotiations and supplier strategy development.

Skills

Contract management

Stakeholder engagement

Supplier relationship management

Leadership

Job description

For jobs located in Wales, the ability to speak Welsh is desirable.

The Department for Work and Pensions (DWP) is one of the government’s largest public service departments, serving over 20 million citizens with a sizeable annual budget.

The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners, and most importantly, the customers we serve. They are the reason for our existence.

We are responsible for the day-to-day operation of our estate by managing a private sector supply chain that delivers services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning, and Facilities Management.

DWP Estates is not just about maintaining buildings — it’s about transformation. Our strategic goals include:

• Transitioning to a smaller, more affordable, and adaptable estate
• Investing in infrastructure through planned replacement works
• Embedding sustainability in line with Government Greening Commitments (GGCs)
• Delivering cost-effective services while maintaining high standards
• Creating a professional, best-in-class working culture across the Government Property profession

Our Estates strategy ambitions are set through to 2030:

• OPTIMISE: Transition to a more affordable and adaptable estate that fosters productivity

• INVEST: Invest in improved infrastructure to meet the needs of customers and colleagues, minimizing disruptions

• SUPPORT: Promote sustainability initiatives across DWP

• DELIVER: Provide cost-effective, high-quality services

• THRIVE: Develop a best-in-class working culture within DWP Estates

There is no better time to join the award-winning DWP Estates team.

The role of Deputy Service Manager is crucial, primarily working within the Total Facilities Management (TFM) contract. The role is part of the Estates Supplier Management & Assurance Team (ESMA) within the DWP Estates Directorate. You will lead a small team and oversee the detailed administration of our TFM contract across the entire DWP estate.

You will collaborate with not only the supplier but also finance, legal, and operational colleagues. Your main focus will be ensuring meticulous contract administration, stakeholder engagement, and working across functions to resolve issues effectively.

Key accountabilities include:

• Acting as a delegated Service Manager for the TFM Contract, managing progress of contractual notices and events
• Managing relationships between estates and suppliers, facilitating joint meetings to resolve issues within NEC4 timeframes
• Understanding end-to-end contract management, including risk mitigation and payment processes
• Ensuring compliance with NEC4 policies
• Enhancing supplier relationships and performance
• Supporting negotiations and supplier strategy development
• Providing leadership and clear role definition to the team
• Promoting a 'one team' culture across DWP Estates and suppliers
• Leading strategic supplier review meetings and governance processes
• Escalating issues appropriately and ensuring respectful communication
• Reporting deficiencies and implementing performance improvements
• Supporting negotiations for value-for-money settlements and savings initiatives
• Supporting the Authorities' operating model and organizational plans
• Contributing to the strategic development of Supply Chain Management and ESMA