Deputy Service Manager - Corkey House

Presbyterian Church in Ireland; Belfast City District; On-site; GBP 43,000 - 47,000; Full time

Job summary

Presbyterian Church in Ireland (PCI) is seeking a Deputy Service Manager for Corkey House in Belfast. The role requires leadership to promote the highest standards of care, ensure compliance with statutory requirements, and support the Service Manager in all aspects of management. The post involves 40 hours per week with flexible hours and on-site duties.

The ideal candidate will have NVQ/QCF Level 3 in Care, experience supervising staff, and a commitment to PCI’s Christian ethos.

Qualifications

• NVQ/QCF Level 3 in Care or equivalent.
• Knowledge of current health and social care standards and regulations, including safeguarding.
• Experience in supervising staff and coordinating care in a residential setting.
• Ability to plan, develop and implement person-centred care plans.
• Willingness to work flexibly including evenings, weekends and on-call duties.

Responsibilities

• Promote high standards of care and a positive atmosphere for residents.
• Be responsible for daily care and wellbeing of residents.
• Assist in admissions and assess residents’ needs timely.
• Maintain comprehensive resident records and care plans.
• Lead staff and co-ordinate work within the service.

Skills

Care planning

Staff supervision

Record keeping

On-call readiness

Christian ethos

Education

NVQ/QCF Level 3 in Care

Tools

Microsoft Office

Job description

(MGMT) Deputy Service Manager - Corkey House

Please note this post may close earlier if there are a sufficient number of applications.

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Job Title: Deputy Service Manager

Location:Corkey House, Belfast

Council:Social Witness

Salary Scale:£43,470 - £46,575 per annum

Hours: 40 per week worked flexibly, including evening and weekend working. Hours based on 3 days in office and 2 days working on the floor.

Responsible to: The Service Manager

MAIN FUNCTION OF JOB

To be responsible, through management and staff leadership, for promoting and ensuring the highest standards of care, in compliance with statutory requirements, to meet the physical, social, emotional and spiritual needs of the residents within the Christian ethos of PCI. To support the Service Manager in all aspects of the Management of the Service.

About the role

MAIN RESPONSIBILITIES AND DUTIES

Residents

• Promote and ensure a high standard of care in the Service and an atmosphere suitable for meeting the physical, social, emotional and spiritual needs of the resident.
• Be responsible for the daily care and wellbeing of the residents.
• Participate in organising the admission of residents ensuring that other staff are aware of the residents’ condition and needs.
• Assist in the full assessment of residents’ needs and prospective residents. Participate in the regular review of these assessments and ensure they are carried out within the time scale.
• Participate in the formulation and carrying out of comprehensive care plans and reviews which address residents’ physical, social, emotional and spiritual needs and give regular feed back to residents/relatives.
• Participate and ensure that appropriate records of residents’ care are kept at all times and are held securely and confidentially.
• Assist in ensuring that day areas are used and to ensure that therapeutic programmes of activities are undertaken.

Management

• Be aware of all complaints, taking immediate action and reporting to the Manager in accordance with policy.
• Participate in quality assurance to assess the effectiveness of the service provided.
• Assist in delivering an efficient and effective service within an agreed budget.
• Assist in ensuring high occupancy levels are maintained.
• Act up in the absence of the Service Manager to ensure the smooth running of the Service and attend Local Support Committee meetings and give a report to the meeting in the absence of the Service Manager.
• Ensure compliance with all Policies / Procedures ensuring that related procedures are carried out efficiently and effectively.
• Liaise with any maintenance personnel to ensure that maintenance is carried out.
• Communicate the Christian faith by word and action both individually and as part of a staff team.
• Lead or assist with daily devotions within the Service.
• Ensure that appropriate acts of worship take place in the Service and that all residents receive proper pastoral care.
• Assist in the supervision, appraisals and management of staff within the project, both formally and informally, including delegation and co‑ordination of work and to ensure high standards.
• Participate in the recruitment, selection and disciplining of staff as required.
• Help to maintain good morale in the Service and promote sound organisation, fair and clear staff relationships and good communication.
• Participate in the identification and meeting of the training needs for all levels of staff including Induction Training, QCF and Dementia Training.
• Comply with the Northern Ireland Social Care Council Code of Practice and all in‑house policies and procedures.
• Be aware of his/her own, and other staff, responsibilities to the Codes of Practice and Conduct which will be required by NISCC; provide adequate support and ensure adherence is complied by all staff within his/her remit.
• Accept responsibility for continuing his/her own professional development.
• Attend and participate in in-service training as needs arise and disseminate training to other staff.
• Carry out any other reasonable duty that may be necessary for the proper and efficient running of the Service.
• Organise and accompany residents on holiday, outings and to appointments as required.

Administration

• Deal with general enquiries.
• Liaise with residents’ families / next of kin, doctors and district nurses, care managers, RQIA and other statutory or church agencies.
• Establish and maintain contacts within the local community, as appropriate.
• Ensure the proper ordering, supervision, distribution and storage of residents’ medication and medical records as in accordance with the requirements of DHSS/Registration and Inspection Unit
• Assist in maintaining careful checks of stock levels.
• Assist in the preparation of staff rotas and checking of staff time sheets.
• Assist in varying staffing hours as occupancy fluctuates whilst ensuring adequate staff levels and skills mix.
• To report maintenance issues and ensure compliance with Health and Safety standards.
• Ensure day care programmes are planned and implemented for residents not attending a day care centre.

Regulatory

• Ensure that all requirements of the RQIA are adhered to.

This job description is intended to be neither definitive nor restrictive and can be changed or augmented at any time to meet changing needs.

About the company

The Presbyterian Church in Ireland (PCI) is a community of believers shaped by faith, committed to loving God and serving others.

PCI plays an active role in social care, education, and advocacy, reflecting its core values of faith, compassion, and service. Through worship, discipleship, and outreach, PCI seeks to make a meaningful impact on society while fostering a strong, supportive Christian community.

Required Criteria

• A minimum of NVQ/QCF Level 3 in Care (or equivalent qualification)
• Knowledge and understanding of the current legal responsibilities of the post and standards for the service, including the need for management and delivery of person‑centred services
• Knowledge of current health and social services available for those with additional needs
• Computer skills for word processing and emailing
• The ability to plan, develop and implement programmes of care
• A minimum of 3 year’s recent experience working with older people or people with a disability in a regulated service (residential or nursing home, supported living or domiciliary care service.
• Experience of ordering, receiving and administering medication
• Experience of liaising with RQIA
• Experience in the care of older people
• A minimum of 1 years’ experience of supervising staff
• Previous experience of managing residents with dementia/challenging behaviour
• Experience of administration
• Must be willing to work within the Christian ethos of PCI.
• Must be available for flexible working, including on call at night, week-ends and sleep in, as required
• Willingness to maintain registration with the appropriate professional regulatory body eg., NISCC or NMC
• Must be willing to adhere to NISCC Codes of Practice or N.M.C.
• Satisfactory Access NI check

Desired Criteria

• A recognised professional qualification e.g. RNMH, RGN, RSCN, RMN, Social Work, Occupational Therapy or Physiotherapy (or awaiting registration), OR NVQ/QCF Level 5 in Health and Social Care or Management (or an equivalent qualification)
• Experience of using Microsoft office
• Experience in preparing staff rotas and time sheets
• Experience of Quality Assurance Monitoring
• Experience of staff recruitment and selection
• Experience of operating formal staff supervision and appraisal procedures
• Access to a car for work purposes
• Evidence of a personal Christian faith in practice and expression, normally with active membership of a Christian congregation