Deputy Service Manager

Wigan GP Alliance; Wigan; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in the UK is seeking a motivated individual to support the efficient delivery of services across the service department. The ideal candidate will need to demonstrate resilience, flexibility, and excellent communication skills while ensuring high-quality service provision across multiple locations. Experience within an NHS organization is essential. The role requires a clean UK driving license for traveling across the Borough. Competitive package offered.

Qualifications

• Experience in a healthcare organization within a service-type role.
• Familiarity with clinical IT systems relevant to NHS services.

Responsibilities

• Support and lead service delivery to highest quality standards.
• Ensure staffing and operational compliance for core services across locations.

Skills

Excellent communication skills

Interpersonal skills

Flexibility

Resilience

Good IT skills

Working knowledge of Microsoft Office

Education

Good standard of English and Maths (GCSE A to C)

Tools

Microsoft Excel

TPP/SystmOne

Job description

An exciting opportunity has arisen for a new position working alongside our Service Manager. You will work alongside the Service Manager to ensure the efficient delivery of services across the Service Department, deputising in the Service Managers absence.

If you are an individual who enjoys a fast paced, hands-on environment delivering high standards and supporting colleagues both internal to the organisation and external then we would be delighted to receive your application.

We are looking for a resilient, flexible individual who is committed to ensuring the delivery of safe, effective, and sustainable high-quality services.

Suitable candidates will have demonstrable and successful experience within an NHS organisation.

Personal attributes include resilience, flexibility, excellent communication and interpersonal skills, the credibility to work collaboratively with clinicians, senior management, staff and key stakeholders across the system, to build excellent and productive relationships.

As the role requires travel to our Boroughwide locations a clean full UK driving licence is a must.

Main duties of the job

The service department plays a vital role in enabling Wigan GP Alliance to support delivery to our Borough in both Primary and Secondary Care.

The role of service is to ensure staffing, internal and external, compliance, service operations, rota management, etc for our core services from multiple hub locations across the Borough throughout evenings, weekends and Bank Holidays.

Travelling around the Borough ensuring our locations and service delivery are of the highest standards.

The role is to support and lead on ensuring all our services are delivered to the highest possible quality standards.

About us

Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough, reacting when required to in time of need.

We provide services across the whole Borough to a number of fixed and mobile locations.

Job responsibilities

The service department plays a vital role in enabling Wigan GP Alliance to support delivery to our Borough in both Primary and Secondary Care. The successful individual will report directly to the Service Manager and deputise in their absence.

The role of service is to ensure staffing, internal and external, compliance, service operations, rota management, etc for our core services from multiple hub locations across the Borough throughout evenings, weekends and Bank Holidays.

The role is to support and lead on ensuring all our services are delivered to the highest possible quality standards.

Person Specification

Qualifications

• Good standard of English and Maths with A to C minimum at GCSE level.
• Good IT skills with working knowledge of Microsoft Office suite.
• Good working knowledge of Microsoft Excel
• Familiarity with TPP/ SystmOne

Experience

• Working in a healthcare organisation within a service type role.
• Working within NHS services Operating clinical IT systems.
• Working on TPP, SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.