Deputy Service Manager

Change Grow Live; Reading; On-site; GBP 48,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Wellness hour weekly

Contributory pension

Job summary

Change Grow Live in Reading is seeking a Deputy Service Manager to lead a substance treatment service and guide a multidisciplinary team. You will champion recovery, resilience and self-determination while using data to inform decisions and improve service delivery.

You will manage the service, coordinate teams, and ensure high-quality supervision, performance, and safeguarding. The role is based in Reading with 37.5 hours weekly and a permanent contract.

Qualifications

• Leadership experience in a clinical or CQC registered service is essential.
• Ability to use data to inform decisions and improve outcomes.
• Strong report writing and communication skills.
• Experience in project and performance management is desirable.

Responsibilities

• Support the Services Manager to develop the service and lead a multidisciplinary team.
• Coordinate service activities to run efficiently and effectively.
• Provide line management, supervision and performance outcomes.
• Maintain positive relationships with internal and external partners.
• Ensure performance management through data collection and reporting.
• Act as Safeguarding Lead within the service.
• Align QA systems and incident/risk tools within the database.

Skills

Leadership experience

Data-driven decisions

Report writing

Project management

Performance management

Tools

Quality Management System

Audit Tool

Job description

Overview

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

If you want to work in an environment where you can use your leadership skills and creativity to achieve the best for people, we have an exciting opportunity to help us lead and develop our Reading recovery service and support a multidisciplinary team.

As the Deputy Service Manager, you will be focused on delivering a comprehensive substance treatment service that promotes recovery, resilience, and self-determination.

You will be both a people person and a data expert and be able to inspire your team to strive for high-quality support in line with our vision and values.

Where: Reading

Hours: 37.5 per week

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external
• Ensure effective performance management through data collection, reporting and analysis across the service
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database

To be successful in this role you will need to have:

• Leadership experience, ideally gained in a CQC registered service.
• A comprehensive knowledge of substance misuse including risk assessment and management to minimise harm.
• A background in using data to inform decision making.
• Excellent report writing skills and the ability to communicate clearly and effectively.
• Project and performance management skills.
• A flexible approach with the ability to keep calm and maintain professional boundaries.

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Salary Range (pro rata if part time)

CGL points 42 to 46 (£47,850.69 - £52,379.50)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

20/11/2026

Closing Date

5/11/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Lynn Taylor | [e-mail] | 07966694184

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.