Deputy Service Lead

Nugent Care Ltd; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A care services organization in Liverpool is seeking a Deputy Service Lead to oversee adult services, including a care home and supported living facility. This role involves managing teams, ensuring compliance with regulations, and delivering high-quality, person-centred care. Candidates should have experience in adult social care and a Level 3 qualification. The position offers a hybrid work model and various benefits including enhanced leave and training opportunities.

Benefits

Life Assurance Scheme

Corporate Medicash Scheme

Group Personal Pension Scheme

Up to 33 days paid annual leave

Career Progression opportunities

Qualifications

• Experience in adult social care with a passion for delivering high-quality, person-centred support.
• Ability to work across multiple settings.
• Experience in managing services and staff.

Responsibilities

• Assist in managing adult services in Liverpool.
• Oversee a team of Team Leaders to uphold standards.
• Ensure compliance with regulations and care delivery.

Skills

Leadership skills

CQC standards understanding

Organised

Compassionate

Confidence in supporting staff

Education

Level 3 in Health and Social Care

Level 5 qualification or willingness to work towards it

Job description

Role: Deputy Service Lead - Liverpool

Location: Liverpool (Hybrid)

Role Description:

We are looking for an enthusiastic and empathetic Deputy Service Lead to assist in managing our adult services throughout Liverpool, which include a care home for individuals with acquired brain injuries, a supported living facility, and a community support day program. In this position, you will collaborate closely with the Service Lead to ensure the delivery of high‑quality, person‑centred care in all environments. You will oversee a team of Team Leaders, upholding the standards and values of Nugent within the Liverpool City Region. The Deputy Service Lead will oversee the daily management of services, ensure compliance with regulations, serve as the Registered Manager when necessary, and empower staff to achieve optimal outcomes for those we serve. Deputies will represent the Service Lead as needed and play a key role in achieving strategic goals. This is a fantastic opportunity for an individual with leadership experience in adult social care who is eager to make a meaningful impact in the lives of others.

Experience & Skills:

• The ideal candidate will have experience in adult social care and a passion for delivering high-quality, person‑centred support.
• You will bring strong leadership skills, a good understanding of CQC standards, and the ability to work across multiple settings.
• ?We're looking for someone who is organised, compassionate, and confident in supporting both staff and individuals with complex needs.
• A Level 3 in Health and Social Care is essential, with Level 5 or a willingness to work towards it preferred.

Hours: Contract of 39 hours per week (Hybrid)

Benefits:

• Life Assurance Scheme
• Corporate Medicash Scheme
• Group Personal Pension Scheme
• Access to offers and discounts.
• Blue Light Card
• Up to 33 days paid annual leave (including bank holidays)
• Recommend a friend scheme.
• Values Awards
• A comprehensive induction programme with ongoing training and development
• Career Progression opportunities
• Enhanced DBS check which is fully paid for by Nugent and maintained on the DBS update service.

What does it mean to work with us? It is all in the name - iACCORD.

We live and work by our values, which spell out who we are and what we stand for:

Our Values:

• Integrity - we are honest in what we say and do.
• Ambition - we have high hopes for the future.
• Courage - we stand up for what we know is right.
• Compassion - we are kind and support each other.
• Optimism - we believe we can.
• Respect - we accept one another and look after all we share.
• Dignity - we value ourselves and each other.

These values guide everything we do, every day - with heart, purpose, and positivity.