Deputy SARC Manager - West Midlands SARC

Mountain Healthcare Limited; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Mountain Healthcare Limited seeks a proactive Deputy SARC Manager to lead a multi-disciplinary team, support the SARC Manager, manage day-to-day operations, budgets and governance, and drive clinical excellence in safeguarding and patient care.

You will oversee recruitment, training, rotas, appraisals, and wellbeing support, while maintaining compliance with ISO 15189 and regulator standards, and building strong external partnerships.

Qualifications

• Experience leading multi-disciplinary teams in a sensitive care setting.
• Proven ability to manage people, rotas, inductions and wellbeing support.
• Strong communication skills with diverse stakeholders.

Responsibilities

• Coordinate activities to keep the SARC running safely and to national/local standards.
• Lead recruitment, inductions, training, rotas, appraisals and wellbeing support.
• Monitor service delivery, assess performance and manage budgets.
• Act as Crisis Worker or Forensic Examiner where trained, with thorough documentation.
• Maintain safeguarding and complete audits; staff support for concerns.
• Oversee governance, incident reporting, complaints, audits and standards.
• Ensure medicines, equipment and rooms are stocked and compliant.
• Foster relationships with commissioners, police and partner agencies.
• Lead local operational meetings and contribute to service development.
• Manage confidential information and forensic samples per standards.
• Support business planning, outreach and quality improvement projects.

Skills

Managerial experience

Excellent communication

Strong judgement & analysis

Driving licence

Job description

Lead with Compassion. Drive Excellence. Make a Lasting Impact.

At Mountain Healthcare, we deliver specialist healthcare and forensic services to support some of the most vulnerable people in society. Our Sexual Assault Referral Centres (SARCs) provide a safe, welcoming space for people who have experienced sexual assault or abuse – offering expert care, support, and dignity when it’s needed most.

We are looking for a proactive and compassionate Deputy SARC Manager to play a pivotal role in leading our multi-agency service. You’ll support the SARC Manager in ensuring smooth day to day operations, high quality care, and strategic development of the service. From managing people and budgets to fostering strong partnerships and ensuring clinical excellence, you’ll be a driving force in delivering positive outcomes for our clients.

This is an opportunity to join a supportive, values driven organisation where your leadership will directly shape the quality of care and support for those who need it most.

Location: The Horizon SARC, Hodge Hill Primary Care Centre, Firs Farm Drive, Birmingham B36 8DB.

Regional Contract: West Midlands Adult sites under BCP.

Hours: 40 hours Full Time. Monday to Friday 9am to 5pm, 24/7 flexibility for OT shifts.

Job Description

• Coordinate all activities that keep the SARC running smoothly, ensuring safe and effective services in line with national and local standards for rape and sexual assault care.
• Support the SARC Manager in leading and developing a multi-disciplinary team overseeing recruitment, inductions, training, rotas, appraisals, and wellbeing support.
• Monitor service delivery, assess performance, and implement changes to improve access, patient experience, and clinical quality while maintaining budgetary control.
• Act as a Crisis Worker or Forensic Examiner (following training and dependent on qualification) providing direct support to patients, conducting forensic examinations, and ensuring thorough documentation, follow-ups, and case reviews.
• Maintain the highest standards of safeguarding by ensuring policies are followed, audits are completed, and staff are supported in recognising and responding to concerns.
• Oversee governance and compliance, including incident reporting, complaints management, quality audits, and adherence to ISO 15189 and Forensic Science Regulator standards.
• Ensure medicines, forensic equipment, and medical rooms are maintained, stocked, and compliant at all times.
• Build and maintain positive relationships with commissioners, police, partner agencies, and community organisations to improve referral pathways and raise awareness of SARC services.
• Lead local operational meetings, contribute to service development plans, and share best practice with other SARCs across Mountain Healthcare.
• Manage and safeguard confidential information, forensic samples, and records in line with legal and professional standards.
• Support business planning, outreach initiatives, and research or quality improvement projects to ensure the service remains responsive and effective.

Essential Requirements

• Managerial experience.
• Driving licence, and access to a car.
• Experience working with vulnerable people.
• Excellent communication skills and styles.
• Proven strong judgement and analysis skills.
• Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)(b) and 7(2)(e).

Desirable Requirements

• Trained to complete forensic examinations as a Crisis Worker (CW).
• Having awareness of SARC commissioning.
• Experience of working with vulnerable people, victims of sexual assault, or in a background in any other related area would be desirable however full training will be provided.