Deputy Practice Manager - Gardden Road Surgery

GP Practice; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A medical practice in Wrexham is seeking a proactive Assistant Practice Manager to oversee non-clinical patient-facing processes and manage the Reception Team. The role involves handling patient queries, ensuring efficient appointment systems, and promoting a welcoming environment. Ideal for someone organized and committed to patient care with leadership skills.

Responsibilities

• Manage the patient appointment and triage booking systems.
• Handle patient registrations, amendments, and deductions.
• Act as first point of contact for on-the-spot patient complaints.
• Lead, manage, and develop the Reception Team.
• Oversee patient communication channels.
• Work within the team to identify improvements.
• Ensure IT systems and practice processes run efficiently.
• Liaise with external agencies regarding building issues.
• Promote confidentiality, equality, and health & safety standards.

Job description

We are looking for a proactive, highly organised Assistant Practice Manager to join our friendly and forward‑thinking GP Practice team. As the Assistant Practice Manager, you will be responsible for overseeing all non‑clinical patient‑facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

• Manage the patient appointment and triage booking systems
• Handle patient registrations, amendments, and deductions
• Act as first point of contact for on‑the‑spot patient complaints
• Lead, manage, and develop the Reception Team, including inductions, rotas, HR record‑keeping, and performance management
• Oversee patient communication channels, including Accurx, telephone systems, and reception services
• Work within the team to identify improvements and provide support
• Ensure IT systems and practice processes run efficiently and effectively
• Liaise with BCU Estates and other external agencies regarding building and operational issues
• Promote and uphold confidentiality, equality, and health & safety standards

We are a very friendly and relaxed independent surgery, committed to improving and maintain our patients good health and well being.