Deputy Practice Manager

NHS; Cardiff; On-site; GBP 40,000; Full time

Job summary

A healthcare practice in Cardiff seeks a highly motivated Deputy Practice Manager. The role involves overseeing daily operations, managing HR processes, and enhancing patient services. Candidates should have relevant experience in an NHS environment, strong leadership skills, and a commitment to patient care. This permanent, full-time position offers a salary of £40,000 per year and supports flexible working arrangements. You will be part of a friendly and supportive team across multiple sites.

Qualifications

• Experience in NHS environment as Deputy or Practice Manager.
• Ability to manage competing priorities and work under pressure.
• Proactive, adaptable, and solutions-focused individual.

Responsibilities

• Assist in management of the surgery's clinical and administrative systems.
• Deputise for the Practice Manager during their absence.
• Oversee financial procedures including payroll and invoicing.

Skills

Leadership skills

Problem-solving skills

Communication skills

Organizational skills

IT literacy

Financial acumen

Teamwork

Education

5 GCSEs including English & Maths

Tools

Microsoft Office

EMIS

Job description

Job Summary

Four Elms Medical Centres and Ringland Medical Practice are seeking a highly motivated and experienced Deputy Practice Manager to join our friendly / supportive and forward‑thinking team. This post is for five days a week working across our Newport and Cardiff sites.

We are a well‑established, forward‑thinking practice supporting a 25,000 patient list shared over three sites: Cardiff Royal Infirmary, Pengam Green Cardiff, and Ringland, Newport. All surgeries are located just off the M4 corridor with excellent transport links to Cardiff centre and Bristol.

This is an excellent opportunity for an established Deputy PM or PM looking to expand into a multi‑site practice and seeking a fulfilling role within a strong clinical and non‑clinical MDT setting, and the chance to become a long‑term member of our thriving practice at this exciting and changing time in our General Practice.

Job Details

Date posted: 03 November 2025

Salary: £40,000 a year

Contract: Permanent

Working pattern: Full‑time, Flexible working

Reference number: A4471‑25‑0006

Job locations:
Sterling Close, Ffordd Pengam, Pengam Green, Cardiff CF24 2HB
Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ
Ringland Health Centre, Ringland Circle, Newport Gwent NP19 9PS

Responsibilities

• Operational Management
  • Assist the Practice Manager in day‑to‑day management of the surgery, ensuring efficient operation of all clinical and administrative systems.
  • Oversee reception, administrative, and secretarial teams to ensure a professional, patient‑focused service.
  • Deputise for the Practice Manager during periods of absence, assuming full responsibility for operational decisions.
  • Support the management of appointment systems, patient flow, and workload distribution.
  • Manage quality improvement projects and continuous improvement initiatives to enhance patient experience and practice processes.
• Human Resources
  • Support recruitment, induction, and ongoing training of administrative and clinical support staff.
  • Conduct regular appraisals and manage staff performance and development.
  • Handle HR queries, sickness absence, and rota management.
  • Promote a positive, supportive working environment that encourages teamwork and continuous improvement.
• Finance and Resource Management
  • Assist with financial procedures including payroll, invoicing, petty cash, and budget monitoring.
  • Submit claims for work completed under the GMS contract.
  • Support procurement and stock control to ensure cost‑effective use of resources and value for money.
  • Contribute to business planning and forecasting activities.
• Compliance and Governance
  • Ensure compliance with HIW standards, NHS contractual obligations and data protection (GDPR) requirements.
  • Maintain policies, protocols, and risk assessments in collaboration with the Practice Manager.
  • Support clinical governance, audits, and quality improvement initiatives.
  • Work with the Practice Manager to ensure health and safety compliance within the premises, ensuring statutory checks and maintenance are up to date.
• Patient Services
  • Handle patient feedback, complaints, and suggestions professionally and in a timely manner in line with Practice policy.
  • Support initiatives to improve patient experience and accessibility.
  • Assist in developing and maintaining the practice’s website, social media, and communication channels.
• Information Management & Technology
  • Oversee the efficient use of clinical systems (e.g. EMIS) and ensure accurate data recording.
  • Support the implementation of IT upgrades, data reporting, and digital transformation projects.

Person Specification

Experience – Essential

• Experience working in a GP practice or NHS environment as a deputy Practice Manager or Practice Manager.
• Strong organisational, problem‑solving and leadership skills.
• Excellent written and verbal communication.
• Ability to manage competing priorities and work under pressure.
• Strong IT literacy (Microsoft Office, Excel, reporting tools).
• Commitment to patient care and confidentiality.
• Ability to make decisions/recommendations based upon data.
• Proactive, adaptable, and solutions‑focused.
• Approachable and supportive leader.
• High level of integrity and confidentiality.
• Committed to teamwork and continuous improvement.

Experience – Desirable

• Understanding of financial controls such as achieving value for money.
• Understanding of NHS contractual and HIW requirements.
• Experience with HR.
• Project management experience.

Skills – Essential

• Excellent leadership and communication skills; ability to motivate, develop, and support staff.
• Strong problem‑solving and decision‑making abilities.
• Highly organised, proactive, and adaptable to change.
• Ability to work under pressure and manage competing priorities effectively.
• Strong numeracy and financial acumen.
• Committed to patient‑focused care, confidentiality, and compliance with NHS standards.
• IT literate, with experience in Microsoft Office and clinical systems.
• A team player with a collaborative and professional approach.

Skills – Desirable

• Degree or equivalent qualification in business management, healthcare management, or a related field.
• Leadership or management qualification (e.g. ILM, CMI, or equivalent).
• Evidence of ongoing professional development in management, finance, or healthcare.

Qualifications – Essential

• 5 GCSEs, including English & Maths or equivalent.

Qualifications – Desirable

• Degree or equivalent qualification in business management, healthcare management, or a related field.
• Leadership or management qualification (e.g. ILM, CMI, or equivalent).
• Evidence of ongoing professional development in management, finance, or healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Four Elms Medical Centre

Address: Sterling Close, Ffordd Pengam, Pengam Green, Cardiff CF24 2HB

Website: https://fourelmsmedicalcentres.co.uk/